Posted Mar 11, 2022 35 views
Hazen Technologies Inc. a US based reputed IT and BPO company having its offshore office in Lahore, Pakistan is hiring fresh and experienced candidates, who will be providing services to our US clients. This is full time off based job, office timing is 10:00 am to 7:00 pm, no night shift, Saturday & Sunday are off days.
We provide on-job-training, thus fresh graduates or experienced professionals with any education or experience background may apply for this job; having good English communication, analytical, fast learning and collaboration skills. Moreover, we need long-term commitment to stay with the company because company will be investing in terms of leaning and development on our domain and technical skills. Major is scope of work will be doing data entry, making sure accuracy and validating the data using problem-solving and data analyzing techniques, and providing reports and solutions to our clients efficiently.
Our Client Support / BPO Associates will be
providing BPO services to our Clients at USA, completing daily assigned tickets, carrying out the professional services and doing analytical research and analysis, working from 10:00 am to 7:00 pm without any second or night shifts. They will be providing training in our domain and the desired the skills through continues learning program. In routine they will be
- Analyzing the problems and providing the solutions
- Preparing analytical reports for clients using excel or MS Office
- Providing support to clients by effective communication (Email using Outlook, MS teams etc.)
- Maintaining accuracy and speed for the data record assignments
- Effective communication / Interacting with clients and internal team
- Discussing complicated matters with the Manager and team leaders effectively to settle and understand the important issues.
- Making strategies and ensuring for minimizing the number of mistakes or errors, being observed and monitored on daily basis.
- Providing effective client service such as handling complicated queries, issues, complaints, and questions within established timeframes
- Managing & completing work on daily basis
- Covering backup support of other team members in order to meet daily targets and client satisfaction
- Setting the effective goals aiming for better quality services, high speed and efficiency.
- Ensuring better collaboration, motivating and inspiring the team
- Ensuring to learn quickly and participate in continues learning programs and passion to learn new things.
Skills Required:
- Candidates should have good English communication skills (written and spoken)
- Should be good using Microsoft Office (Word, Excel and Outlook)
- Effectively handle the emails & tickets assigned to you for data entry; maintain both quality and speed for the data entry assignments.
- Candidate should be responsible and dependable.
- Stay in constant communication with the team lead and other team members to effectively coordinate the work effort.
- Candidates should have good Analytical skills.
- Candidates with long term commitment to stay with our company are required
- Candidates currently under study are not eligible for this job
Education/ Qualifications:
• Minimum Bachelor’s degree completed in any field including business, Commerce, Mass Communication, IT, and Engineering
Job Details
Hazen Logix Pvt. Limited
Keeping in view the tremendous growth of HazenTech over the last few years, company opened new offshore office in Lahore, Pakistan in 2020. Office is successfully catering the increased demand of its services in Business Process Outsourcing, Enterprise Application Development, Cloud Enablement, Business Intelligence, and B2B Integration. Spacious, comfortable, and state-of-the-art office is especially designed to help our employees so that they could focus and deliver the best results efficiently and effectively. Our new office is not only aligned with our current and future growth plans but is a result of our employees and customers’ successes and faiths.
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