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Job Description

  • Act as the initial point of contact for all computer and system-related concerns from clients or other employees
  • Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunction
  • Assist management in creating training materials on computer troubleshooting and usage
  • Organize and file documentation and instructional guides for computer hardware
  • Maintain a working log detailed all required system updates, as well as date of completion
  • Attend virtual meetings with clients to analyze, troubleshoot and diagnose hardware or software problems.
  • Resolve technical issues related to network interruptions
  • Actively update, maintain and monitor all aspects of computer networks
  • Experience installing and configuring computer systems and applications
  • Experience with Cloud, Server, VOIP, website, IOS, and Android Application Management
  • Ensure the security of an organization’s IT database by performing backups and updating security protocol
  • Professional written and interpersonal skills are essential when communicating with a co-worker, customers, and clients
  • Maintain detailed reports listing requests to technical assistance, steps taken to resolve them
  • Must maintain a log of ticket generation and problem-solving. 
  • Collaborate with programmers, developers, and designers to achieve set objectives
  • Bachelors in IT a MUST and 2-3 years of experience.
  • English proficiency is MUST

Shift Timing:

06:00 pm to 03:00 am.

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Cavalry Ground, Lahore, Pakistan
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Mar 01, 2021
Posting Date:
Feb 02, 2021
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HD Staffing Solutions (SMC-Private) Limited

Consultants · 101-200 employees - Lahore

HD Staffing Solutions (SMC-Private) Limited

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