Head of Delivery - SI/Cyber Security/Managed Services

The Head of Delivery - SI, Cybersecurity & Managed Services at Jazz Enterprise Solutions is responsible for the end-to-end technical delivery of systems integration, cybersecurity, and managed services for enterprise, financial services, and public sector clients across Pakistan. This senior leadership role combines technical authority with team building, overseeing solution integrity, delivery quality, and customer acceptance for network, data center, and security infrastructure projects. The position also involves establishing and growing a certified multi-vendor delivery practice and managing the ongoing managed services that support customers post-implementation. Reporting directly to the Head of Delivery & Services, this role covers nationwide delivery operations.

Key Responsibilities

- Own customer-facing delivery for systems integration (SI), cybersecurity, and managed services, including managed-services design, SLA frameworks, Tier 3/4 technical support, and customer service reviews.
- Serve as the senior technical authority for all SI engagements, ensuring solution integrity, design validation, and technical sign-off from project initiation to customer acceptance.
- Manage delivery outcomes across scope, schedule, quality, risk, turnaround time compliance, and revenue recognition readiness.
- Collaborate with Solutions Engineering during solution design to validate technical feasibility, effort, and resource availability before commercial commitments.
- Lead resolution of complex technical escalations and represent Jazz in critical customer interventions.
- Oversee delivery of GPU-capable compute/storage and air-gapped backup solutions where applicable.
- Govern cybersecurity and compliance delivery, including SecOps engagements (SIEM, SOAR, VAPT, IAM/PAM, micro-segmentation), security certifications, and Enterprise GRC compliance aligned with ISO 27001, PCI-DSS, and State Bank of Pakistan regulations.
- Design and deliver managed services for multi-year SI and cybersecurity contracts, managing escalation processes and maintaining a written operating model with Technical Support & Service Assurance.
- Build and develop the SI, cybersecurity, and infrastructure delivery practice by recruiting, mentoring, and retaining engineers, defining skills matrices, and managing certification programs aligned with OEM partner tiers.
- Represent delivery at senior levels with customers during escalations, steering committees, and acceptance milestones.
- Manage OEM, partner, and subcontractor relationships, ensuring smooth coordination with Delivery Excellence, Tech PMO, and Delivery Supply Chain teams.
- Provide leadership with regular reporting on delivery performance, including milestones, quality, SLA compliance, utilization, cost, and resource coverage.

Required Qualifications

- Bachelor’s degree in Computer Science, Electrical/Electronics Engineering, or related field; Master’s degree preferred.
- Over 15 years of experience in enterprise technology delivery, with at least 5 years leading multi-disciplinary technical teams of 15+ engineers across multiple technology domains.
- Proven ability to build and develop technical teams, including hiring, mentoring, and retaining talent while managing live delivery.
- Demonstrated success in delivering complex, multi-vendor systems integration programs to formal customer acceptance.
- Experience managing managed services or post-implementation support governed by contractual SLAs, including accountability for penalty or liquidated damages risk.

Preferred Qualifications and Benefits

- Deep hands-on expertise in enterprise networking, data center infrastructure, compute, storage, backup, and network security, with the ability to provide technical authority over senior engineers.
- Expert-level certifications such as CCIE, HCIE, or equivalent; CISSP or similar security credentials are advantageous.
- Knowledge of virtualization, software-defined data centers, SDN/SD-WAN, GPU-capable infrastructure, and air-gapped backup solutions.
- Familiarity with GRC frameworks and security certifications relevant to regulated customers.
- Project or service management certifications (PMP, PRINCE2, ITIL) are a plus.
- Strong understanding of Pakistan’s enterprise technology market, including OEM and distributor ecosystems, procurement practices, and competitive landscape.
- Experience in financial services sector delivery, including banks, insurance, fintech, and their regulatory requirements.
- Collaborative leadership style with strong executive communication skills and ability to engage at the CxO level.
- Willingness to travel nationwide and thrive in a fast-paced, evolving environment.

JazzWorld is recognized as a Top Employer, committed to fostering an inclusive culture where employees can grow and excel. The company’s core values—Customer Obsession, Truthfulness, Innovation, Collaboration, and Entrepreneurial spirit—drive its mission to create meaningful solutions and a better life for all. Joining JazzWorld means contributing to a national-scale digital transformation impacting millions across Pakistan.