Posted 6 days ago 43 views
We are seeking a seasoned and results-driven Head of Operations to lead the multi-unit operations of a rapidly expanding international food and quick-service restaurant (QSR) brand. This pivotal leadership role is based at the head office in Lahore, Pakistan, and demands a proactive professional capable of driving sales, profitability, and operational excellence across multiple outlets. The ideal candidate will bring extensive experience in food and beverage or QSR operations, ensuring brand consistency while building and nurturing high-performing teams to support sustained growth.
Key Responsibilities
Lead the daily operations of multiple outlets, ensuring consistent achievement of business targets. Drive sales growth, revenue generation, profitability, and enhance customer satisfaction across all locations. Manage operational costs effectively by overseeing inventory control, minimizing wastage, and resolving stock variances. Ensure strict adherence to food safety, hygiene standards, quality assurance, and operational standard operating procedures (SOPs).
Monitor outlet performance using key performance indicators (KPIs), sales data, expenses, and profitability metrics. Conduct regular site visits to ensure consistent execution of brand standards and operational excellence. Develop and implement strategies to improve sales, operational efficiency, and overall business performance. Lead, coach, and develop teams to maintain high performance and accountability, while building talent pipelines and succession plans for critical operational roles.
Analyze market trends, customer preferences, and the competitive landscape to identify new growth opportunities. Oversee the execution of marketing, operational, and commercial initiatives aligned with brand objectives. Coordinate with international and brand stakeholders to ensure timely implementation of brand guidelines and standards.
Required Qualifications
Bachelor’s or Master’s degree in Business Administration, Hospitality Management, or a related field. A minimum of 8 to 12 years of relevant experience in Food & Beverage, QSR, retail food, hospitality, or multi-unit operations management. Proven track record managing multiple outlets or stores with full accountability for sales performance and profitability.
Strong understanding of profit and loss (P&L) management, inventory control, cost management, and operational KPIs. Excellent leadership skills with the ability to motivate, manage, and develop teams effectively. Strong problem-solving abilities combined with a commercial mindset focused on driving business growth. Willingness to travel regularly to various outlet locations to ensure operational standards and business objectives are met.
This role requires the candidate to work onsite at the head office in Lahore, Pakistan, with frequent travel to outlets as part of operational oversight. It offers a unique opportunity to lead a growing international brand and make a significant impact on its operational success and market presence.
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