Head of Products and Analytics

The Head of Products & Analytics will be responsible for leading the strategy, development, and continuous improvement of fundraising products, donor journeys, analytics, and supporting systems at TCF. This role leverages data and donor insights to enhance existing offerings, identify new opportunities, simplify giving processes, and support informed decision-making across TCF and its global partners. Additionally, the position provides strategic oversight of the Donor Management System, business intelligence dashboards, data governance, reporting standards, and automation initiatives to ensure systems are reliable, scalable, and aligned with organizational goals.

Key Responsibilities

Product Strategy and Development: Lead the full lifecycle management of TCF’s fundraising products, including School Support, School Build, endowment, and other donor offerings. Evaluate current product journeys and develop strategies to boost donor engagement, retention, and cross-support across programs. Identify unmet donor needs and emerging segments to design and launch new products. Define product value propositions, donor personas, messaging frameworks, rates, collateral, and documentation. Manage the annual review and adjustment of product rates across currencies and oversee global communication plans for these changes. Ensure all product journeys are up-to-date, well-documented, donor-centric, and consistently applied across markets.

Donor Experience and Channels: Enhance donor experience by simplifying donation processes and introducing new payment and communication channels. Lead the planning, piloting, and rollout of these channels in collaboration with internal teams and external partners. Establish mechanisms to capture donor feedback through surveys and other tools, analyze insights, and drive improvement actions. Collaborate with Frontline, Finance, Operations, Marketing, Digital, and global partners to develop go-to-market strategies and fundraising content.

Analytics, Reporting, and Insights: Oversee the creation of dashboards, reports, and analytical frameworks that support data-driven decision-making. Manage data collection, cleaning, validation, and analysis from donor management systems and other sources. Deliver regular and ad hoc reports covering donor performance, fundraising trends, product outcomes, and senior management updates. Set and monitor key performance indicators for products, donor journeys, systems, and team performance. Translate complex data into clear, actionable insights and coordinate cross-functional data and reporting needs with internal and global teams.

Systems, Automation, and Data Governance: Provide strategic leadership for the Donor Management System, ensuring its reliability, maintenance, and ongoing enhancement. Drive automation and system improvements to increase efficiency, reduce manual work, and improve data quality. Collaborate with Technology, Digital, Business Development, Finance, and external vendors to define requirements, test solutions, manage implementations, and monitor system performance. Ensure systems effectively support fundraising campaigns, donor servicing, product management, and reporting. Establish and maintain robust data governance practices, including data definitions, quality standards, access controls, and reporting protocols. Document all dashboards, reports, processes, and workflows with data dictionaries, standard operating procedures, and maintain a central repository for knowledge sharing and team training.

Leadership and Stakeholder Management: Build, mentor, and lead a high-performing Products & Analytics team. Develop departmental plans, priorities, and roadmaps aligned with organizational fundraising goals. Present product performance, donor insights, system updates, and strategic recommendations to senior management. Foster strong relationships with internal stakeholders, country partners, and external vendors to ensure timely delivery of initiatives. Maintain strong project management discipline, accountability, and adherence to deadlines.

Required Qualifications

- Master’s degree
- 10 to 12 years of relevant experience
- Strong strategic, numerical, and analytical skills
- Advanced proficiency in Microsoft Excel, SQL, Power BI, and business intelligence tools
- Deep understanding of product lifecycle management, donor or customer journeys, and service design
- Ability to translate data into meaningful insights, narratives, and actionable recommendations
- Excellent written and verbal communication, presentation, and facilitation skills
- Strong project management, stakeholder management, negotiation, and problem-solving abilities
- Ability to manage multiple priorities with attention to detail and quality
- High level of ownership, collaboration, and leadership capability

No preferred qualifications or benefits were specified for this role.