Head of Products and Analytics

The Head of Products & Analytics will spearhead the strategy, development, and continuous enhancement of fundraising products, donor journeys, analytics, and related systems at TCF. This leadership role focuses on leveraging data and donor insights to optimize existing offerings, uncover new opportunities, simplify giving processes, and support informed decision-making across TCF and its global partners. The position also oversees the Donor Management System, business intelligence dashboards, data governance, reporting standards, and automation initiatives to ensure scalable, reliable, and aligned systems that meet evolving organizational needs.

Key Responsibilities

Product Strategy and Development: Lead the full lifecycle management of TCF’s fundraising products, including School Support, School Build, endowment, and other donor offerings. Evaluate current product journeys to boost donor engagement, retention, and cross-support across programs. Identify unmet donor needs and emerging segments to design and launch relevant new products. Define product value propositions, donor personas, messaging frameworks, rates, and collateral. Manage the annual review and adjustment of product rates across currencies, including global communication plans. Ensure all product journeys are up-to-date, well-documented, donor-centric, and consistently implemented across markets.

Donor Experience and Channels: Enhance donor experience by simplifying donation processes and introducing new payment and communication channels. Lead the planning, piloting, and rollout of new payment options in collaboration with internal teams and external partners. Establish mechanisms to capture donor feedback through surveys and other tools, analyze insights, report to senior management, and drive improvements. Collaborate with Frontline, Finance, Operations, Marketing, Digital, and global partners to develop go-to-market strategies and content for fundraising products.

Analytics, Reporting, and Insights: Oversee the creation of dashboards, reports, and analytical frameworks that enable data-driven decisions across donor journeys and the wider organization. Manage data collection, cleaning, validation, and analysis from donor management systems and other sources. Deliver regular and ad hoc reports on donor performance, fundraising trends, product outcomes, and campaign results. Define and monitor KPIs for products, donor journeys, systems, and departmental performance. Translate complex data into clear, actionable insights for senior management and stakeholders. Coordinate cross-functional data and reporting requirements with internal teams and global partners.

Systems, Automation, and Data Governance: Provide strategic oversight of the Donor Management System to ensure reliability, maintenance, and continuous improvement. Lead automation initiatives to increase efficiency, reduce manual effort, and improve data quality. Collaborate with Technology, Digital, Business Development, Finance, and vendors to define system requirements, test solutions, manage implementations, and monitor performance. Ensure systems support fundraising campaigns, donor servicing, product management, and reporting needs. Establish and maintain data governance practices, including data definitions, quality standards, access controls, and reporting protocols. Document all dashboards, reports, processes, and workflows, maintaining a central repository and conducting training to support knowledge sharing.

Leadership and Stakeholder Management: Build, mentor, and lead a high-performing Products & Analytics team. Develop departmental plans, priorities, and roadmaps aligned with organizational goals. Present product performance, donor insights, system updates, and strategic recommendations to senior leadership. Foster strong relationships with internal stakeholders, country partners, and external vendors to ensure timely delivery of initiatives. Ensure all projects are managed with accountability, strong project management, and adherence to timelines.

Required Qualifications

- Master’s degree
- 10 to 12 years of relevant experience
- Strong strategic, numerical, and analytical skills
- Advanced proficiency in Microsoft Excel, SQL, Power BI, and business intelligence tools
- Deep understanding of product lifecycle management, donor or customer journeys, and service design
- Ability to translate data into meaningful insights, narratives, and actionable recommendations
- Excellent communication, presentation, and facilitation skills
- Strong project management, stakeholder management, negotiation, and problem-solving abilities
- Capacity to manage multiple priorities with attention to detail and quality
- High level of ownership, collaboration, and leadership capability

This role offers the opportunity to lead a critical function that drives fundraising innovation and impact through data-driven product and analytics leadership within a global, mission-driven organization.