Healthcare Operations & Client Support Associate (Night Shift)

We are seeking a responsible and detail-oriented Healthcare Operations & Client Support Associate to join our team onsite in DHA Phase 9 Town, Lahore. This role involves supporting U.S.-based healthcare clients with daily operational tasks, patient support workflows, administrative coordination, and record management. The ideal candidate will possess excellent spoken and written English communication skills, demonstrate a professional attitude, and be capable of following established processes while quickly adapting to new systems and changing operational needs. This position requires working permanent night shifts in a fast-paced environment, with a strong emphasis on accuracy, ownership, and teamwork.

Key Responsibilities

- Support U.S.-based healthcare clients with daily operational requirements and patient support activities.
- Assist with administrative tasks and healthcare-related workflows to ensure smooth operations.
- Maintain accurate records, spreadsheets, documentation, and tracking sheets.
- Manage email communications professionally with clients and internal teams.
- Monitor workflows, assist in reporting, and coordinate day-to-day activities.
- Provide backup coverage across various operational workflows as needed.
- Follow established procedures and maintain confidentiality when handling sensitive information.
- Identify process gaps, clarify instructions when necessary, and escalate issues appropriately.
- Adapt to changing priorities and support additional operational requirements as they arise.

Required Qualifications

- Excellent spoken and written English communication skills; candidates with strong communication abilities will be preferred.
- Strong organizational skills and keen attention to detail.
- Ability to follow instructions accurately, document processes, and maintain precise records.
- Proficiency in email communication, Microsoft Excel, Google Sheets, and other administrative tools.
- Quick learner with the ability to adapt to new software, systems, and workflows.
- Proactive and solution-oriented mindset with sound judgment and escalation skills.
- Reliable attendance, punctuality, and a strong sense of responsibility.
- Ability to work independently while collaborating effectively with team members.
- Willingness to work permanent night shifts (8:00 PM – 5:00 AM or 12:00 AM – 9:00 AM PKT) and accommodate occasional schedule changes.

Preferred Qualifications and Benefits

Candidates with prior experience in U.S. healthcare operations, medical BPO, patient support, customer service, or administrative operations will have a distinct advantage. Comprehensive training will be provided covering our systems, healthcare workflows, operational procedures, and day-to-day responsibilities to ensure success in this role.

The salary range for this position is PKR 100,000 to 130,000 per month. This is an onsite role requiring commitment to working from the DHA Phase 9 Town office in Lahore. Only serious candidates who meet the job requirements and are comfortable with permanent night shifts should apply.