Helpline Agent (MALE)

ASK Development Private Limited

Islamabad , Pakistan

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Posted 4 days ago 16 views Report Job

We are seeking a dedicated Customer Care Executive to join a well-established telecom company based in Islamabad. The ideal candidate will be responsible for handling customer interactions with professionalism and efficiency, ensuring a positive experience while addressing inquiries and resolving issues. This is a full-time, in-person role offering a competitive salary with performance-based incentives.

Key Responsibilities:
- Answering customer calls: Promptly respond to incoming calls from customers, maintaining a positive and professional demeanor at all times.
- Customer query resolution: Effectively address customer questions, concerns, and complaints by providing accurate information and appropriate solutions.
- Order processing: Accurately take customer orders, verify details, and process payments in a timely manner.
- Account management: Update customer accounts with relevant information and any necessary changes to ensure data accuracy.

Required Qualifications:
- Minimum education of Intermediate or Graduation.
- Bachelor’s degree is required.
- Strong communication skills and the ability to engage with customers professionally.
- Ability to work in-person at the Islamabad location.

Preferred Qualifications and Benefits:
- Competitive salary ranging from Rs 45,000 to Rs 60,000 per month, with additional performance-based incentives.
- Opportunity to work with a reputable telecom company, gaining valuable experience in customer service and account management.
- Full-time employment with a structured work environment.

This role is ideal for candidates who are customer-focused, detail-oriented, and eager to contribute to a dynamic team. If you meet the educational requirements and are ready to work in a fast-paced telecom environment, this position offers a rewarding career path with growth potential.