Customer Service Representative - Phone/ Live Chat / Email

Hi-Tech Outsourcing Verified

Lahore , Pakistan

Posted Nov 04, 2021 131 views

PKR. 30,000 - 40,000/Month

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Job Description

  • Excellent spoken and written English required.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts -through open and interactive communication.
  • Provide accurate, valid and complete information by using the right -methods/tools.
  • Meet personal/customer service team targets and call/email/live chat handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

 

Job Details

Industry:
Total Positions:
30 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gulberg 3, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Dec 05, 2021
Posting Date:
Nov 04, 2021
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