We are a (Kitchen and Bathroom Ware) company specializing in providing Countertops and cabinets for kitchens and bathrooms in Canada. We are looking for a Customer Support Officer at our Main Gulberg Office in Lahore that will be the liaison between our company and its current customer. The successful candidate will be able to accept ownership for the effective execution of the order. This is not a pure sales job; however, you will liaise with the sales team, vendor, warehouse staff, and installation staff for the smooth accomplishment of the sales order promptly.

Why not contact us if you have the Qualifications & skills

Responsibilities

  • Manage inbound and outbound phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
  • Coordinate day-to-day business activities in the best manner.

Requirements

  • Customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices will be added advantage.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Degree in any Discipline; but not compulsory. 

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Nov 30, 2022
Posting Date:
Oct 30, 2022
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

HIFI NET (SMC-PVT) LTD

Real Estate/Property · 1-10 employees - Lahore

pA One Construction & Development Ltd./p

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