Posted Oct 30, 2022 145 views
We are a (Kitchen and Bathroom Ware) company specializing in providing Countertops and cabinets for kitchens and bathrooms in Canada. We are looking for a Customer Support Officer at our Main Gulberg Office in Lahore that will be the liaison between our company and its current customer. The successful candidate will be able to accept ownership for the effective execution of the order. This is not a pure sales job; however, you will liaise with the sales team, vendor, warehouse staff, and installation staff for the smooth accomplishment of the sales order promptly.
Why not contact us if you have the Qualifications & skills
Responsibilities
- Manage inbound and outbound phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Coordinate day-to-day business activities in the best manner.
Requirements
- Customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices will be added advantage.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Degree in any Discipline; but not compulsory.
Job Details
Diversity Inclusion:
HIFI NET (SMC-PVT) LTD
pA One Construction & Development Ltd./p
What is your Competitive Advantage?
Similar Job Titles
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Aqib Irshad
Head of HR, Training & OD
FINCA
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
