Posted Apr 22, 2019 3 views
We are looking for a Female Customer Service Officer with superior communication skills and a great work ethic to join our team. As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support. The person in this role must also be a keen note-taker who is adaptable and optimistic.
- Customer Service Officer Duties and Responsibilities
- Answers customer inquiries via phone, email, and in person
- Directs customers to online resources
- Updates customer records in the system, including notes about interactions
- Pitches ideas for improving customer care
- Creates and maintains reports about customer interactions
- Attends weekly staff meetings
- Participates in team-building activities
- Develops a rapport with customers
- Encourages customers to complete surveys
- Makes recommendations to management to improve customer experience
Skills
Job Details
High Rank Technologies Private Limited
High Rank Technologies Private Limited is a software development company which is providing services to a group of companies in Germany/Europe. We are keen to expand our business to other areas of Europe, US and Canada. We provide high quality service solutions in Software development and QA.
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