Office & Customer Support Executive

Himalayan Innate is seeking a motivated Office & Customer Support Executive to join our team at the Abbottabad office. In this role, you will be the key point of contact for our customers, providing exceptional support and assistance through various communication channels. You play an essential role in maintaining smooth office operations and ensuring customer satisfaction by responding to inquiries, resolving issues, and managing correspondence efficiently. This position is ideal for fresh candidates with a strong interest in e-commerce and customer service who are eager to develop their skills in a dynamic environment. The successful candidate demonstrates strong communication skills in both English and Urdu, along with basic computer proficiency. Comfortable utilizing email, WhatsApp, Microsoft Office, and online systems, you will handle customer requests and support daily office tasks with accuracy and professionalism. This full-time position requires responsibility, punctuality, and a willingness to learn and grow within the company. Join Himalayan Innate to contribute to a supportive workplace where your dedication to customer service drives business success.
Responsibilities

Respond promptly and professionally to customer inquiries via email, phone, WhatsApp, and other communication channels.
Maintain accurate records of customer interactions, transactions, and feedback in the companys systems.
Assist with office administrative duties including filing, data entry, and organizing documents.
Coordinate with other departments to resolve customer issues effectively and ensure timely follow-ups.
Manage and update customer relationship management (CRM) databases to keep information current and accessible.
Support the e-commerce team by tracking orders, handling returns, and communicating status updates to customers.
Prepare reports on customer feedback and office operations to aid decision-making and service improvement.
Uphold company policies and procedures to deliver consistent, high-quality customer service experiences.
Demonstrate flexibility by assisting with additional tasks as required to maintain smooth office functions.
Maintain professionalism and a positive attitude when interacting with customers and colleagues.
Stay informed about products, services, and promotions to provide accurate information to customers.
Commit to continuous learning and development to enhance skills and job performance.