Hiring: Customer Service Representative (CSR) / Sales Executive

We are seeking motivated and confident individuals to join our team as Customer Service Representatives (CSR) or Sales Executives. This full-time position is based in DHA Phase 2, Rawalpindi, opposite Giga Mall. Both freshers and experienced candidates are welcome to apply. The role requires excellent communication skills, a positive attitude, and the ability to build strong customer relationships while meeting sales targets. The compensation includes a competitive salary package ranging from Rs35,000 to Rs50,000 per month, along with an 8% commission on each sale.

Key Responsibilities
- Professionally handle customer inquiries through phone, email, chat, and other communication channels.
- Provide accurate information about products and services, addressing customer concerns effectively.
- Conduct outbound calls to potential customers and follow up on existing leads.
- Identify customer needs and recommend appropriate products or services.
- Generate leads, convert prospects into customers, and consistently achieve assigned sales targets.
- Maintain precise customer records and update information within the company’s system.
- Build and nurture positive relationships with customers to enhance satisfaction and loyalty.
- Collaborate with team members to improve overall customer service and sales performance.
- Meet daily, weekly, and monthly performance goals as set by management.

Required Qualifications
- Strong verbal communication and interpersonal skills.
- Good command of English and/or the relevant language for customer communication.
- Confidence in managing customer conversations and sales discussions.
- Basic computer literacy, including familiarity with email, spreadsheets, and CRM systems.
- Ability to work effectively in a team-oriented and target-driven environment.
- Good problem-solving skills and a professional attitude.
- Previous experience in customer service, telemarketing, call centers, or sales is advantageous, though freshers are encouraged to apply.

Preferred Qualifications and Benefits
- Competitive salary package with performance-based bonuses and incentives.
- Professional training and development opportunities to enhance your skills.
- Clear pathways for career growth and promotion within the organization.
- Supportive and professional work environment fostering teamwork and success.
- Opportunity to develop valuable communication, customer service, and sales expertise.

This role requires in-person attendance at the specified location. Interested candidates are encouraged to submit their updated CV for consideration. Shortlisted applicants will be contacted for interviews.

Join our team and take the next step in your career in customer service and sales!