Posted Dec 14, 2017 5 views
Histone Solutions is hiring a full-time Chat Support Agent to join our Customer Support team.
This is a customer-facing support role, no engineering experience is required. You will be providing support for SellerLegend, a robust business intelligence tool for Amazon sellers.
We’re looking for a Tech Support Agent to answer emails and chats from our users, engage with our engineers to get bugs fixed and build great relationships with customers and team members alike.
What you’ll be doing
- Answering emails and chats from SellerLegend users
- Providing support, guidance and assistance to users who are having trouble with SellerLegend
- Working with product and engineering to identify and escalate technical issues and ensure they are resolved in a timely manner.
- Evaluating ticket patterns over time and providing suggestions for changes, FAQs, improvements, etc.
- Assisting with basic administrative tasks as needed.
What you’ll bring
- experience working in a direct customer-facing role
- Resourcefulness, attention to detail and a readiness to dive headfirst into user issues
- Genuine curiosity about why things happen and how to fix them, and loves getting to the bottom of things
- A passion for making sure the customer gets what they need. Empathy and kindness are musts!
- Demonstrable problem solving skills, with the ability quickly understand the root of the issue and map out steps to be taken to resolve it
- Demonstrable writing skills, with a focus on modifying your tone based on the context (customer’s happiness level, urgency of situation, etc.)
- Preferably Previous experience with support in a startup environment - doing tech support for a product like SellerLegend is very different from working for a run of the mill Pakistani call centre.
Job Details
Histone Solutions Pvt Ltd
Founded in 2009, Histone Solutions is a software dev company specializing in Amazon web services that has garnered the respect and admiration of clients both nationally and internationality through our commitment to quality work delivered in a timely manner. Our main area of focus at the moment are SaaS based corporate tools with an emphasis on providing key KPIs for business intelligence. We take extreme pride in our work and dedicate ourselves to improving our craft and our products on a daily basis. If you are motivated, passionate and willing to go the extra mile to do work that not only challenges you, but also helps you grow both as a professional and as an individual, then drop us a line, since we are always looking for talented people to join our ever-growing team.
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