Histone Solutions is hiring a full-time Junior Chat Support Agent to join our Customer Support team
This is a customer-facing support role, no engineering experience is required. You will be providing support for SellerLegend, a robust business intelligence tool for Amazon sellers.This is an assistant focused job where you'll be working directly under the Support Team Supervisor and assist in day to day tasks as instructed.
We’re looking for a Tech Support Agent to answer emails and chats from our users, engage with our engineers to get bugs fixed and build great relationships with customers and team members alike.This is an assistance foccued job where you will be working directy under the support team supervisor and providing assistance in their daily tasks as necessary.
What you’ll be doing
- Answering emails and chats from SellerLegend users
- Providing support, guidance, and assistance to users who are having trouble with SellerLegend
- Working with product and engineering to identify and escalate technical issues and ensure they are resolved in a timely manner.
- Evaluating ticket patterns over time and providing suggestions for changes, FAQs, improvements, etc.
- Assisting with basic administrative tasks as needed.
- Doing basic marketing and customer reach on social media
What you’ll bring
- A Basic know-how of Amazon with an emphasis on the Amazon E-Commerce business and how it works, including but not limited to
- Amazon Product Listings
- Amazon 3rd party Sellers
- The Amazon FBA program
- Experience working in a direct customer-facing role
- Resourcefulness, attention to detail and a readiness to dive headfirst into user issues
- Genuine curiosity about why things happen and how to fix them, and loves getting to the bottom of things
- A passion for making sure the customer gets what they need. Empathy and kindness are musts!
- Demonstrable problem-solving skills with the ability to quickly understand the root of the issue and map out the steps needed to resolve it
- Demonstrable writing skills, with a focus on modifying your tone based on the context (customer’s happiness level, the urgency of the situation, etc.)
- Preferably Previous experience with support in a startup environment - doing tech support for a product like SellerLegend is very different from working for a run of the mill Pakistani call center
Your compensation will depend on your past experience and level of competence