Junior Customer Support Assistant

Histone Solutions Pvt Ltd Verified

Rawalpindi , Pakistan

Posted Oct 12, 2018 551 views

PKR. 20,000 - 40,000/Month

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Job Description

Histone Solutions is hiring a full-time Junior Chat Support Agent to join our Customer Support team

This is a customer-facing support role, no engineering experience is required. You will be providing support for SellerLegend, a robust business intelligence tool for Amazon sellers.This is an assistant focused job where you'll be working directly under the Support Team Supervisor and assist in day to day tasks as instructed. 

We’re looking for a Tech Support Agent to answer emails and chats from our users, engage with our engineers to get bugs fixed and build great relationships with customers and team members alike.This is an assistance foccued job where you will be working directy under the support team supervisor and providing assistance in their daily tasks as necessary. 

What you’ll be doing

  • Answering emails and chats from SellerLegend users
  • Providing support, guidance, and assistance to users who are having trouble with SellerLegend
  • Working with product and engineering to identify and escalate technical issues and ensure they are resolved in a timely manner.
  • Evaluating ticket patterns over time and providing suggestions for changes, FAQs, improvements, etc.
  • Assisting with basic administrative tasks as needed.
  • Doing basic marketing and customer reach on social media

What you’ll bring

  • A Basic know-how of Amazon with an emphasis on the Amazon E-Commerce business and how it works, including but not limited to
    • Amazon Product Listings
    • Amazon 3rd party Sellers
    • The Amazon FBA program
  • Experience working in a direct customer-facing role
  • Resourcefulness, attention to detail and a readiness to dive headfirst into user issues
  • Genuine curiosity about why things happen and how to fix them, and loves getting to the bottom of things
  • A passion for making sure the customer gets what they need. Empathy and kindness are musts!
  • Demonstrable problem-solving skills with the ability to quickly understand the root of the issue and map out the steps needed to resolve it
  • Demonstrable writing skills, with a focus on modifying your tone based on the context (customer’s happiness level, the urgency of the situation, etc.)
  • Preferably Previous experience with support in a startup environment - doing tech support for a product like SellerLegend is very different from working for a run of the mill Pakistani call center

Your compensation will depend on your past experience and level of competence

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Apply Before:
Nov 12, 2018
Posting Date:
Oct 12, 2018
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Histone Solutions Pvt Ltd

Information Technology · 11-50 employees - Rawalpindi

Founded in 2009, Histone Solutions is a software dev company specializing in Amazon web services that has garnered the respect and admiration of clients both nationally and internationality through our commitment to quality work delivered in a timely manner. Our main area of focus at the moment are ...Read More

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