Homeowners Appointment Setter ( US & Canada

We are seeking a detail-oriented professional to join our team, responsible for ensuring that systems meet user needs and operate efficiently. The ideal candidate will collaborate with various stakeholders to gather and analyze requirements, contributing to the continuous improvement of existing systems. This role demands a proactive approach to problem-solving and a commitment to delivering high-quality solutions that enhance overall usability.

Key Responsibilities

- Determine and develop user requirements for systems currently in production to maximize usability and performance.
- Collaborate with cross-functional teams to gather feedback and translate business needs into technical specifications.
- Monitor system functionality and identify areas for enhancement or troubleshooting.
- Document processes and updates clearly to support ongoing maintenance and user training.
- Participate in testing and validation of system changes to ensure alignment with user expectations.
- Provide support and guidance to end-users to facilitate smooth adoption of system improvements.

Required Qualifications

- Strong verbal and written communication skills, enabling effective interaction with diverse teams and stakeholders.
- Proven experience in gathering and analyzing user requirements for software or system development.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Familiarity with system documentation and process mapping.
- Detail-oriented mindset with excellent problem-solving capabilities.
- Educational background in Information Technology, Computer Science, Business Analysis, or a related field.

Preferred Qualifications and Benefits

- Experience with specific industry-standard tools or methodologies related to system analysis and user requirement gathering.
- Certifications such as CBAP (Certified Business Analysis Professional) or equivalent are advantageous.
- Opportunities for professional development and career growth within the organization.
- Collaborative and inclusive work environment that values diversity and innovation.

This position offers the chance to make a significant impact by ensuring systems are user-friendly and aligned with organizational goals. If you are motivated by continuous improvement and enjoy working in a dynamic team setting, we encourage you to apply.