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Virtual Assistant (Zr-695)

Horizon Tech Verified

Multiple Cities, Pakistan

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Posted Jun 30, 2026 234 views

We are seeking a proactive and detail-oriented Virtual Assistant to support daily business operations through customer service, order management, administrative coordination, and social media engagement. The ideal candidate will be an excellent communicator with strong organizational skills and the ability to work independently while maintaining a high level of professionalism.

 


Responsibilities
  • Process customer orders accurately, verify details, monitor fulfillment, and follow up on order-related issues.
  • Handle inbound customer calls and emails, ensuring prompt and professional responses.

     

  • Conduct outbound calls and emails for order confirmations, follow-ups, callbacks, and customer outreach.

     

  • Provide customer support through phone, email, and chat while escalating complex concerns when necessary.

     

  • Manage social media platforms by scheduling posts, responding to comments and direct messages, and engaging with online audiences.

     

  • Maintain and update CRM records, spreadsheets, calendars, and other administrative documentation.

     

  • Prepare basic reports and assist with general administrative tasks as assigned.

     

  • Support evolving business needs through additional operational and administrative responsibilities.

    Requirements

    • 4–5 years of experience in a Virtual Assistant, Customer Service, Administrative Support, or related role.
    • Excellent verbal and written English communication skills with a clear and neutral accent.
    • Comfortable handling both inbound and outbound customer calls throughout the workday.
    • Strong organizational skills with exceptional attention to detail.
    • Ability to work independently and manage multiple priorities effectively.
    • Reliable high-speed internet connection and a professional remote work setup.
    • Availability to work full-time during designated business hours.

    Nice to Have

    • Experience using CRM systems and customer support tools.
    • Prior experience managing social media accounts for businesses.
    • Familiarity with data entry, reporting, and spreadsheet management.
    • Experience supporting North American customers.
    • Knowledge of scheduling and content management tools.

    Other Details

    Job Type: Full-Time
    Location: Onsite
    Working Hours: 8:30 PM – 5:30 AM PKT
    Office Location: Shaheed-e-Millat Road, off Shahrah-e-Faisal, Karachi

Skills

Social Media Management Time Management Content Management SPREADSHEET MANAGEMENT Reporting Calendar Management Data Entry Communication Tools Customer Relationship Management Email Management Salesforce CRM HubSpot CRM Social media scheduling tools Customer Service Order Management Organizational Skills Multitasking

Job Details

Total Positions:
1 Post
Job Shift:
Remote
Job Type:
Full Time/Permanent
Job Location:
Karachi, Pakistan
Gender:
No Preference
Minimum Experience:
5 Years
Apply Before:
Jul 31, 2026
Posting Date:
Jun 30, 2026

Horizon Tech

· 101-200 employees - Karachi
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Horizon Technologies is an established IT services company having years of experience providing high-quality and cost-effective web development, IT Support and Surveillance solutions. Our expertise lie in Custom Web, mobile & Software Development, Surveillance (CCTV), Time Attendance and Access Control, IT consultancy & infrastructure, BPO & contact center work along with recruitment & IT Maintenance services. We are an one stop IT & office automation service provider where all your IT & business augmentation requirements are met under one umbrella of Horizon Technologies.

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