Posted Feb 28, 2024 413 views
Responsibilities:
- Assist the Desktop Support team in our office.
- Manage A/V and conference room equipment in the office.
- Assist in delivering an exceptional internal customer experience by providing timely, professional, effective, and knowledgeable assistance to our employee's technical needs.
- Troubleshoot and problem-solve employee issues and concerns, consulting with our IT infrastructure team to find solutions to technical issues.
- Assist with the management of technology assets and information security.
- Assist in deploying, maintaining, and supporting all software, hardware, and operating systems on macOS, windows, and Linux.
- Assist in managing IP phones, printers, and video conferencing equipment (you’ll work together with the IT Infrastructure team in order to find the best solution).
- Research and resolve employee support tickets involving hardware, software, and malware in an efficient and timely manner.
- Assist in working with vendors in purchasing hardware and software.
- Administration of Google Workspace, IP phone system, and other office-wide employee-facing systems.
- Effective communication with fellow employees.
- Assist with the technology integration aspects of mergers and acquisitions across several business units.
- Work within the IT team to plan and implement large-scale changes for long-term improvements.
Requirements:
- 1+ years of hands-on desktop support experience, strong troubleshooting, and problem-solving skills in a technical environment, with the ability to work well with all functions across the organization.
- Outstanding written and spoken communication skills, including communicating clearly and concisely with all internal employees.
- Ability to prioritize, use local resources wisely, and contribute to process improvement and automation.
- ITIL Certification/Training will be a plus for this role.
- Customer-centric attitude with a passion for helping others.
Job Details
Horizon Technologies
Horizon Technologies is an established IT services company having years of experience providing high-quality and cost-effective web development, IT Support and Surveillance solutions. Our expertise lie in Custom Web, mobile & Software Development, Surveillance (CCTV), Time Attendance and Access Control, IT consultancy & infrastructure, BPO & contact center work along with recruitment & IT Maintenance services. We are an one stop IT & office automation service provider where all your IT & business augmentation requirements are met under one umbrella of Horizon Technologies.
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