HR Administrator

The Human Resources Administrator plays a vital role in supporting the HR department to foster an employee-focused, high-performance culture that values quality, productivity, and workforce development. This position provides essential administrative assistance to ensure the smooth operation of HR functions and projects while maintaining confidentiality and accuracy. The HR Administrator collaborates with various teams to uphold company standards and contribute to the overall success of human resources initiatives.

Key Responsibilities

- Provide support to onsite personnel across Operations, Training, Recruitment, Quality Assurance, and IT departments.
- Ensure compliance with all company policies and safety procedures to protect employee well-being.
- Maintain and organize HRIS data and employee files to guarantee completeness and accuracy.
- Assist the HR Manager with external requests related to EEOC, Unemployment, and other governmental agencies.
- Collaborate with the Corporate Benefits team to manage benefit administration, including new hire and life event enrollments.
- Work alongside the leave administration team and department managers to manage Leaves of Absence, including those governed by FMLA and ADAAA.
- Support New Employee Orientation (NEO) preparation and facilitation.
- Address basic payroll inquiries, escalating complex issues as needed for resolution.
- Maintain employee personnel files in compliance with company and legal standards.
- Participate in regular meetings to ensure ongoing compliance with HR management practices.

Required Qualifications

- Bachelor’s Degree in Human Resources, Psychology, Business, or a related field.
- 0-2 years of experience in Human Resources.
- Strong understanding of federal and local HR laws and regulations, including FMLA, ADAAA, OSHA, FLSA, ERISA, Worker’s Compensation, and Title VII.
- Excellent verbal and written communication skills, with strong interpersonal abilities.
- High attention to detail, problem-solving skills, and the ability to multitask effectively.
- Flexibility and adaptability to work in a dynamic environment while prioritizing tasks to meet deadlines.
- Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and HRIS systems.
- Ability to work independently with minimal supervision and provide timely updates on assigned tasks.
- Willingness to travel between sites as required.

Preferred Qualifications and Additional Information

- Experience working in a call center environment is considered a plus.
- Commitment to supporting the company’s mission and core values, serving as a role model for employees.
- This is a full-time position requiring routine use of standard office equipment and the ability to perform physical activities such as standing, walking, and reaching.
- The role demands close vision and the ability to adjust focus regularly.

IBEX is an equal employment opportunity employer dedicated to selecting and rewarding the best candidates based on job requirements without discrimination. The company values diversity and inclusion, ensuring a fair workplace free from bias related to race, age, gender, religion, disability, veteran status, sexual orientation, or any other protected characteristic under federal, state, or local law.