HR Assistant

Mars BPO is looking for a motivated and experienced HR Assistant with a background in call center operations to join our team. The successful candidate will support call center staff and contribute to improving the overall employee experience. This role requires excellent communication skills, a solid understanding of call center environments, and a commitment to fostering a collaborative and inclusive workplace culture.

Key Responsibilities
Collaborate closely with call center managers to design and implement HR strategies that support business objectives. Manage the end-to-end recruitment process for call center positions, including sourcing candidates, screening resumes, conducting interviews, and facilitating hiring decisions. Develop and deliver training programs tailored to call center employees, covering areas such as new hire orientation, customer service skills, and compliance standards. Provide coaching and guidance to supervisors and team leads on employee relations, performance management, and conflict resolution. Conduct regular performance evaluations and provide constructive feedback to encourage professional development. Lead employee engagement initiatives, including recognition programs, team-building activities, and employee surveys, to foster a positive work environment and enhance morale. Ensure adherence to labor laws, company policies, and industry regulations related to call center operations, such as scheduling, breaks, and overtime. Address employee questions and concerns regarding HR policies, benefits, and payroll in a timely and professional manner. Maintain accurate and up-to-date employee records and HR documentation, including attendance, performance reviews, and disciplinary actions.

Required Qualifications
Bachelor’s degree in Human Resources, Business Administration, or a related discipline. One to two years of HR experience within call center operations. Strong knowledge of call center dynamics, including workforce management, performance metrics, and quality assurance. Proven skills in recruitment and selection processes, including candidate interviewing and assessment. Excellent communication and interpersonal abilities, with the capacity to engage effectively with employees at all levels. Ability to handle sensitive information confidentially and maintain professionalism. Strong organizational skills with keen attention to detail, capable of managing multiple priorities and deadlines efficiently.

Additional Information
This is a full-time, on-site position based at Mars BPO facilities. The role operates on a night shift schedule from 6 PM to 4 AM. The salary range for this position is Rs. 50,000 to Rs. 60,000 per month. Candidates with one to two years of experience in the BPO sector are preferred.

This position presents an excellent opportunity for HR professionals seeking to specialize in call center environments and contribute meaningfully to a dynamic team focused on employee development and operational excellence.