HR Business Analyst

We are looking for a proactive and energetic HR Business Analyst to join our team at ibex Lahore. This role is essential in supporting key HR functions with a focus on streamlining recruitment, enhancing employee engagement, and managing grievance processes. The successful candidate will work closely with various stakeholders to ensure alignment with business objectives while fostering a positive and productive workplace environment. This position requires availability for evening and night shifts.

Key Responsibilities

Recruitment & Talent Acquisition:
Support the end-to-end recruitment process, including posting job openings, screening candidates, coordinating interviews and assessments, and facilitating onboarding for new hires. Ensure a smooth and efficient hiring experience for both candidates and hiring managers.

Employee Engagement & Retention:
Develop and implement initiatives aimed at boosting employee morale and engagement. Conduct employee satisfaction surveys and analyze feedback to derive actionable insights. Organize engagement activities, recognition programs, and internal communication campaigns to maintain a motivated workforce.

Grievance Handling & Conflict Resolution:
Serve as a trusted point of contact for employees raising concerns or grievances. Collaborate with relevant stakeholders to resolve issues promptly, fairly, and professionally. Maintain confidentiality and ensure compliance with company policies throughout the process.

HR Processes Optimization:
Contribute to the continuous improvement of HR processes related to recruitment, engagement, and grievance management. Assist in the development and communication of HR policies and awareness campaigns to support organizational goals.

Required Qualifications

- Minimum of 2 years of relevant HR experience, particularly in recruitment and employee engagement.
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Strong analytical and problem-solving skills, with the ability to interpret data effectively.
- Good understanding of HR policies, compliance requirements, and workplace investigations.
- Excellent communication and interpersonal skills, demonstrating approachability and empathy.
- Ability to work flexible hours, prioritize workload efficiently, and adapt to changing demands.
- Self-motivated, proactive, and a collaborative team player.

Preferred Qualifications and Benefits

- A Master’s degree in a relevant field is preferred.

This role offers the opportunity to contribute meaningfully to the HR function within a dynamic organization, working in a supportive environment that values employee well-being and continuous improvement. The evening/night shift schedule requires flexibility and commitment to meet business needs effectively.