Purpose of the role:
We are looking for a FRONT DESK OFFICER to be responsible for greeting clients and visitors to our office. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phone calls, taking messages, and sorting and distributing mail.
Key accountabilities:
- Answering phones in a professional manner screen Incoming calls and direct them to appropriate departments and take accurate and complete messages and redirect to appropriate offices.
- Sorting and distributing mails including timely delivery/dispatch and record keeping of inbound/outbound official mails.
- Liaison with new employees, customers, clients, scheduling meetings, and responding to initial queries.
- Provide support for booking meetings and other important scheduling appointments.
- Maintain a proper record of visitors, ensure attendance of staff and communicate the same to HR & Operations Manager.
- Receive letters, packages etc. maintain a record of the same in a separate register and distribute them according to the addressee/ laid down policies.
- Helping maintain workplace security by issuing and collecting badges as necessary and maintaining visitor logs.
- Provide customer support while maintaining polite and professional communication via phone calls & email.
- Supporting colleagues by facilitating interdepartmental communications and interactions between internal and external parties.
- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel arrangements and planning’s.
- Organization skills to keep accurate records and find important information quickly
- Patience and listening skills to respond appropriate and interact positively with critical customers
- Keep front desk tidy and presentable with necessary material (pens, forms, paper etc.)
- Perform other duties as instructed by the line manager which contributes to the effective office management.
Education & Experience:
- Minimum Bachelor’s degree.
- At least 3 years prior experience as a FRONT DESK OFFICER or in a related field.
- Consistent, professional dress and manner.
- Excellent written and verbal communication skills (English and Urdu
- Understanding and speaking in Pashto language will be considered an advantage in candidate profile).
- Competency in Microsoft applications including Word, Excel, and Outlook.
Job Details
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