Posted Oct 17, 2025 301 views
An IT Assistant provides hands-on and remote support for users, manages IT infrastructure, and ensures efficient communication across departments — including supporting remote meetings with UK teams, managing VoIP systems, maintaining CCTV/security cameras, and assisting with remote desktop tools like AnyDesk.
Key Responsibilities
- Technical & End-User Support
Provide Level 1 support for staff on IT hardware and software issues.
Use AnyDesk, TeamViewer, or other tools to provide remote support to local and UK-based staff.
Troubleshoot common PC, printer, network, and software issues.
- Live Meeting & Communication Support
Set up and support live video meetings (Zoom, Microsoft Teams, Google Meet) with UK departments.
Ensure webcams, microphones, and meeting room equipment are properly configured.
Troubleshoot audio/video issues before and during live sessions.
- VoIP Support
Install, configure, and maintain VoIP phone systems (e.g., 3CX, Zoiper, Avaya).
Support users with call setup, voicemail, headset connections, and call quality issues.
Troubleshoot internal and external communication problems.
- CCTV & Camera System Support
Monitor, maintain, and troubleshoot CCTV surveillance systems.
Set up new camera installations and ensure recording and backup functions are active.
Work with external vendors when needed for advanced camera configurations.
- Network & Connectivity
Maintain internal LAN/WAN networks and assist with router/switch setup.
Troubleshoot network downtime, slow speeds, or device disconnections.
Assist remote staff with VPN and secure remote access.
- Security & User Access
Manage user accounts, passwords, and access controls (e.g., Active Directory, Office 365).
Monitor for potential security threats and report incidents.
Ensure antivirus and firewall systems are updated.
- Backup & Data Support
Help perform scheduled data backups and restore files as needed.
Monitor backup systems for errors or failures.
- Documentation & Reporting
Maintain up-to-date records of IT assets (PCs, phones, cameras).
Log technical issues and resolutions for internal tracking.
Document step-by-step guides for users and internal use.
Skills
Job Details
HR Round Solutions Pvt Ltd
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