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Customer Relationship Manager

HR Solutions Unverified

Sialkot, Pakistan

Posted Apr 21, 2017 529 views

PKR. 50,000 - 60,000/Month

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Job Description

Customer Service Representative Job Responsibilities:

Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    • Opens customer accounts by recording account information.
    • Maintains customer records by updating account information.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Customer Service Representative Skills and Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Job Details

Industry:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Khadim Ali Road, Sialkot, Pakistan
Gender:
No Preference
Minimum Education:
Masters
Degree Title:
MBA, M.Com
Career Level:
Experienced Professional
Experience:
5 Years - 6 Years
Apply Before:
May 21, 2017
Posting Date:
Apr 21, 2017
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HR Solutions

Services · 51-100 employees - Sialkot

HR Solutions

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