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Posted Apr 23, 2024 161 views
- Develop objectives for the call centers day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and
- other procedures
- Evaluate performance with key metrics (accuracy,
- call-waiting time etc.)
- Prepare reports for different departments or upper management
- Able to get DDV and local campaigns
Requirements:
- Communication is must in English
Experience: 2-3 years
Salary: Market Competitive
Working Days: Monday to Saturday.Working Hours: 8:00 P.M. 4:00 A.M
Skills
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 3 Years
Apply Before:
May 24, 2024
Posting Date:
Apr 23, 2024
HR WAYS (PRIVATE) LIMITED
Recruitment / Employment Firms · 1-10 employees - Karachi
HR WAYS (PRIVATE) LIMITED
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