Posted Feb 12, 2020 16 views
- Providing trainings and support to staff at various distributors.
- Providing support related to all flavors of SnD System, including but not limited to, SnD Classic, SnD Lite, RVS, Report Portal BI tool etc.
- Windows installation and tuning, printer configuration, removing viruses, installing and configuring antivirus etc.
- Configuration of handheld devices for use with all flavors of SnD systems
- Execution of UPDs at distribution systems.
- Addition and deletion of POPs at distributor systems as per approval from concerned authorities.
- Providing trainings to DSRs, RSRs, field force and other users.
- Providing support through Team Viewer.
- Traveling to distributor location to provide training and support
- Ensuring updated antivirus is installed and effectively working at distributor servers.
- Learning new tools in order to ensure effective system support and implementation.
- Developing and conducting training for users and newly hired staff.
- Close coordination with Central Helpdesk team, Zonal team and Distributor staff.
- Using the Helpdesk System tool to monitor, track and respond to issues and tasks till their completion.
- Perform other duties as required.
Qualifications & Skills
- Graduation with computer courses and training.
- Knowledge of Helpdesk functions.
- Strong Business Knowledge of FMCG sales and distribution systems.
- Strong communication, training and documentation skills.
Experience
- 1+ years’ experience working in the Sales / IT department of an FMCG organization.
- 1+ years’ experience working in the IT Helpdesk team.
Job Details
HRSG Outsourcing Pvt Ltd
pYour Partner in Human Capital Management HRS Global (HRSG) is a leader in the HR services industry; creating and delivering services that enable our clients to succeed in a highly competitive market place. HRSG offers a range of services for the entire employment and business spectrum. Established in 1992, HRSG has offices and affiliates in the United States of America, Pakistan, Banglades, and UAE, with over 370 clients. HRSG is an advisor of choice amongst top companies seeking guidance and counsel on senior leadership needs. We place quality at the centre of everything we do, and solicit candid feedback at every opportunity in order to continually improve our services. HRSG is a company characterized by a can-do spirit, decentralized management, and an entrepreneurial atmosphere. The focus of HRSG is to augment productivity through improved quality, efficiency and cost-reduction for its clients' human assets, enabling them to focus on their core business activities. Our network of offices enables us to meet the needs of our clients: some of the world's largest multinational corporations as well as small and medium size enterprises, entrepreneurial businesses, private equity firms, family-owned companies and nonprofit organizations./p
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