Posted May 10, 2022 7 views
HRSI is looking for candidates for the role of" Customer Services (Customer Services / Customer Queries)" for one of the E-commerce clients based in Karachi.
Job Type: Job Timings: 9 to 5 Morning, (Sunday On if required)
Education: Inter (Fresh Can also apply) Experience: at least 6 months at any call center.
Contractual Period: Regular / extendable on performance-based.
Salary Range: 25k + Incentive + Medical.
(Note): fluent in English / Communication skills. Communication, Education; Initiative; Problem-Solving
Responsibilities :
- Communicate effectively with customers and sellers and prospects via voice.
- Direct customers/sellers to product information resources, including those available on the Internet.
- Able to understand sellers' requirements and work with them accordingly to assist in closing the Transaction.
- Learn products in order to provide the most accurate responses to customers/sellers.
- Provide exceptional service as you respond to questions.
- Respond to customers/sellers in an expected timely manner and can manage multiple chats at a time.
- Handle problems of the customers/sellers.
- Work and communicate with cross-functional teams to ensure user queries are resolved in a short turnaround time.
- Should be able to work in a fast-paced and busy environment.
- Follow pre-defined SOPs (Standard Operating Procedures) and policies
Location: Brooks Churangi, Korangi Karachi
Skills
Job Details
Human Resource Solutions International (HRSI) was constituted in early 2004 and today we are amongst the leading HR solution providers and Executive Search firms in Pakistan. We are privileged to be considered premier human resource solutions for our clients; we perform the role of being a distanced HR department for our clients, carefully analyzing and fulfilling all their needs. rnOn the Executive Research front, HRSI assists over 70 MNCs & Blue Chip clients in Pakistan, Southeast Asia & UAE operating in 20 different Industry verticals. HRSI is also an exclusive partner of “The International Executive Search Federation (IESF)”; world’s largest executive search network, with an alliance of leading executive search firms, in 43 countries. Therefore, HRSI excels in providing global reach via local partnerships.
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