Posted Jul 13, 2021
Working Days: Mon-Sat
Salary Range: 60000/-
Requirements:
- Monitor and respond quickly and effectively to requests received through the Ticketing system/screen connect/telephone or email.
- Investigate user problems and identify the source; determine possible solutions, test, and implements solutions.
- Configure and troubleshoot personal computers, network cabling, and other related equipment, devices, and systems; add or upgrade and configure printers and other related equipment.
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
- Providing one on one assistance to end-users by chat, phone, email, screen connect, or in-person
- Maintains confidentially regarding information being processed, stored, or accessed by end-users
- Should be able to deal with third-party vendors to resolve incidents and outages.
- Should have a high level of customer service, with a sense of responsibility, initiative, and ownership.
- Escalate ticket/issue if you are not able to resolve within an hour/ or do not know how to resolve (ask within the tier, if not, escalate to Tier 2)
- Should always be connected to the calling system during production hours/shift.
- Should always update ticket on ticket site accordingly in a timely manner with correct hours
- Should comply with all SOP/compliance policies.
- Performs other duties as assigned by the Manager.
- Minimum Bachelors in IT/Computer Science (from a preferable university)
- Minimum 2 to 4 years related work experience.
Competencies Required:
- Technical；Communication；Problem Solving；Operational
Skills
Job Details
Human Resource Solutions International (HRSI) was constituted in early 2004 and today we are amongst the leading HR solution providers and Executive Search firms in Pakistan. We are privileged to be considered premier human resource solutions for our clients; we perform the role of being a distanced HR department for our clients, carefully analyzing and fulfilling all their needs. rnOn the Executive Research front, HRSI assists over 70 MNCs & Blue Chip clients in Pakistan, Southeast Asia & UAE operating in 20 different Industry verticals. HRSI is also an exclusive partner of “The International Executive Search Federation (IESF)”; world’s largest executive search network, with an alliance of leading executive search firms, in 43 countries. Therefore, HRSI excels in providing global reach via local partnerships.
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