Travel Support & Coordination Agent

The Travel Support & Coordination Agent at HRSI plays a vital role in ensuring seamless hotel room operations and efficient management of vehicle fleet services to offer guests a comfortable and reliable travel experience. This position focuses on overseeing hotel room bookings, allocations, and coordinating vehicle schedules, including airport transfers and other transport needs. The agent acts as a central contact for guests, addressing their requests and resolving issues promptly to maintain high customer satisfaction. The role also requires maintaining accurate records and managing daily operational reporting, all while adhering to company policies and budget constraints. This role demands strong coordination skills to handle room availability, occupancy, and alignment of transport services with guest arrivals and departures. The agent will efficiently manage last-minute changes, cancellations, and unforeseen emergencies, ensuring guests receive uninterrupted service. Given the nature of the job, the candidate must demonstrate excellent communication, multitasking, and problem-solving abilities and be proficient in hotel management systems and other software tools. This position requires working flexible shifts and the capability to work well under pressure. Ideal candidates will have prior hospitality management experience and familiarity with transport or fleet coordination.
Responsibilities

Manage hotel room bookings, allocations, check-ins, and check-outs for both individual guests and groups, ensuring a smooth guest experience from arrival to departure.
Monitor room availability and occupancy levels continuously and collaborate closely with housekeeping and front office teams to ensure rooms are ready and maintained to standards.
Serve as the primary point of contact for guests, handling inquiries, special requests, and resolving complaints or issues promptly to ensure guest satisfaction.
Schedule and coordinate vehicles for airport pickups, drop-offs, and transfers, along with assigning drivers to meet guest transportation needs efficiently.
Track vehicle fleet availability, monitor usage, and oversee timely maintenance to guarantee reliable and safe transportation services for guests.
Handle last-minute booking changes, cancellations, emergency situations, and disruptions effectively with appropriate adjustments to itineraries and transport arrangements.
Maintain accurate and up-to-date records related to hotel room occupancy and vehicle fleet usage and prepare detailed daily reports for management review.
Ensure all bookings and transportation services comply with company policies, industry regulations, and budgetary limits to optimize operations and cost-effectiveness.
Utilize hotel management systems and customer relationship management tools to streamline reservations, coordinate schedules, and manage guest data.
Assist in managing supplier and vendor coordination related to hotel and transportation services to uphold quality and vendor contract terms.
Support expense and invoice processing activities related to bookings and transport to maintain accurate financial records and reconciliation.
Work effectively under pressure and adapt to shift changes, providing consistent support during high-demand periods or operational challenges.
Communicate clearly and professionally with guests, internal teams, and external partners to facilitate smooth coordination and strong working relationships.

Skills

CRM And Booking Management Systems Shift Flexibility Expense And Invoice Processing Disruption Recovery and Rebooking Workflows Airfare rules, pricing, and ticketing workflows Travel Booking And Reservations Customer Service And Travel Assistance Travel Changes And Disruption Management Supplier and vendor coordination Itinerary Planning And Coordination Itinerary coordination and schedule-change management Travel CRM and Case Management Hotel management systems MS Office Proficiency Communication Skills Organizational Skills Multitasking Problem Solving

Job Details

Job Channel:

Women Jobs

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

Female

Minimum Experience:

2 Years

Apply Before:

Dec 01, 2026

Posting Date:

Oct 30, 2026

HRSI

· 11-50 employees - Karachi

Human Resource Solutions International (HRSI) was constituted in early 2004 and today we are amongst the leading HR solution providers and Executive Search firms in Pakistan. We are privileged to be considered premier human resource solutions for our clients; we perform the role of being a distanced HR department for our clients, carefully analyzing and fulfilling all their needs. rnOn the Executive Research front, HRSI assists over 70 MNCs & Blue Chip clients in Pakistan, Southeast Asia & UAE operating in 20 different Industry verticals. HRSI is also an exclusive partner of “The International Executive Search Federation (IESF)”; world’s largest executive search network, with an alliance of leading executive search firms, in 43 countries. Therefore, HRSI excels in providing global reach via local partnerships.