Hub Lead-Multan

The role involves managing and overseeing the daily operations of the Multan Hub and its assigned cities, ensuring efficient logistics and exceptional customer service. The position requires developing and implementing strategies aimed at improving operational efficiency, reducing costs, and enhancing service quality. The successful candidate will lead and motivate a team of Hub staff and Last Mile Partners (LMPs), providing necessary training, coaching, and performance management to boost productivity. Collaboration with various cross-functional teams such as sort, linehaul, first-mile, commercial, and customer service is essential to align objectives and resolve operational challenges. Maintaining strong relationships with partners, vendors, and stakeholders is critical to ensure smooth integration within the Alibaba International network. Monitoring key performance indicators and creating action plans to address any gaps will be a continuous responsibility. Additionally, the role demands strict adherence to company policies, regulations, and industry standards.

Key Responsibilities

- Manage day-to-day operations of the Multan Hub and assigned cities, ensuring seamless logistics and customer satisfaction.
- Develop and execute strategies to enhance operational efficiency, reduce costs, and improve service quality.
- Lead, train, and motivate Hub staff and LMPs, driving team productivity and performance.
- Collaborate with cross-functional teams including sort, linehaul, first-mile, commercial, and customer service to achieve aligned goals and resolve issues.
- Build and maintain strong relationships with partners, vendors, and stakeholders to support integration within the Alibaba International network.
- Monitor key performance indicators and implement action plans to improve operational outcomes.
- Ensure compliance with company policies, industry regulations, and quality standards.

Required Qualifications

- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
- Minimum of 3 years’ experience in a leadership role within logistics or supply chain management.
- Demonstrated success in managing teams and driving operational excellence.
- Strong knowledge of logistics processes and customer service best practices.
- Excellent interpersonal and communication skills, capable of building relationships and influencing stakeholders.
- Effective problem-solving and decision-making skills, with an emphasis on data-driven insights.
- Fluency in English and Urdu, with strong communication abilities.

This position offers an opportunity to play a pivotal role in a dynamic logistics environment, contributing to the growth and efficiency of a key regional hub within a global network. Candidates with a proactive mindset and a passion for operational excellence will find this role rewarding.