Human Resource Manager (Female)

We are seeking an experienced HR Manager to join our vibrant inbound customer service team. This role involves managing recruitment efforts across various platforms including Indeed, LinkedIn, Facebook paid ads, and other channels. The successful candidate will be responsible for overseeing employee relations, HR operations, and performance support to ensure smooth workforce management and reduce attrition. This position is vital in maintaining a motivated, well-supported team that drives organizational success.

Key Responsibilities
Manage the entire recruitment lifecycle, including hiring, conducting interviews, onboarding, and orientation processes. Address employee relations matters by handling grievances and disciplinary actions with professionalism and fairness. Maintain accurate records of attendance, leaves, and all employee documentation to ensure compliance and transparency. Support performance management initiatives by tracking key performance indicators (KPIs) in collaboration with operations teams. Coordinate payroll processing and incentives while ensuring adherence to relevant labor laws and company policies. Implement HR policies effectively and lead employee engagement programs to cultivate a positive and productive work environment.

Required Qualifications
A Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related discipline is essential. Strong communication and organizational skills are critical for managing a high-volume, shift-based workforce efficiently. The candidate must demonstrate the ability to handle recruitment and HR operations effectively in a fast-paced environment, maintaining accuracy and professionalism under pressure.

Preferred Qualifications and Benefits
Candidates with 2 to 5 years of experience in HR or Sales within a call center or BPO environment will be preferred. The work schedule for this position is from 9 PM to 6 AM, accommodating the operational needs of the inbound customer service team. To support employees, free pick-up and drop-off services are provided on designated routes. This is a full-time, in-person role offering a competitive monthly salary ranging from Rs. 80,000 to Rs. 120,000.

This opportunity is ideal for a proactive HR professional eager to contribute to a growing team by managing diverse HR functions in a challenging yet rewarding setting. The role offers a chance to make a significant impact on workforce engagement and operational efficiency within a dynamic customer service environment.