Human Resource Manager (Night Shift)

We are looking for an experienced HR Manager to join a dynamic and fast-paced inbound customer service environment. The ideal candidate will be responsible for managing recruitment through various platforms such as Indeed, LinkedIn, Facebook paid ads, and other sources. This role also involves handling employee relations, overseeing HR operations, and providing performance support to ensure efficient workforce management and minimize attrition.

Key Responsibilities:
- Manage the end-to-end hiring process including interviews, onboarding, and orientation of new employees.
- Address employee relations issues, grievances, and disciplinary actions in a timely and professional manner.
- Maintain accurate attendance, leave records, and other employee documentation.
- Collaborate with operations teams to support performance management and monitor key performance indicators (KPIs).
- Coordinate payroll processing, incentive distribution, and ensure compliance with relevant regulations.
- Develop and implement HR policies and employee engagement initiatives to foster a positive work environment.

Required Qualifications:
- Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
- 2 to 5 years of experience in HR or sales within a call center or BPO environment is preferred.
- Strong communication and organizational skills are essential.
- Ability to manage high-volume recruitment and work effectively with shift-based teams.

Preferred Qualifications and Benefits:
- Experience working in a call center or BPO setting will be advantageous.
- The position requires working hours from 9 PM to 6 AM.
- Free pick-up and drop-off service is provided for designated routes.
- This is a full-time, in-person role.
- Monthly salary ranges from Rs. 80,000 to Rs. 120,000, commensurate with experience.

This opportunity is ideal for an HR professional who thrives in a fast-moving environment and is committed to supporting both employee welfare and organizational goals.