Human Resources Manager

We are seeking a skilled and organized HR Manager to oversee daily HR operations, including recruitment, employee relations, attendance, payroll coordination, performance management, and HR administration. This role involves close collaboration with management and department heads to ensure effective hiring, clear communication of company policies, professional handling of performance issues, and maintaining accurate HR records. The ideal candidate will demonstrate discretion in managing sensitive employee matters, enforce policies fairly, and follow through on issues until resolution.

Key Responsibilities
- Manage end-to-end recruitment by coordinating with department leads to understand hiring needs, preparing job descriptions, screening CVs, conducting initial interviews, shortlisting candidates, and managing the process through to offer acceptance.
- Oversee the entire employee lifecycle, including onboarding, employment documentation, probation reviews, confirmations, internal transfers, resignations, exit interviews, and offboarding.
- Maintain accurate attendance and leave records, investigate irregularities such as missing check-ins or late arrivals, and apply company policies consistently.
- Coordinate payroll preparation by verifying monthly inputs such as attendance, leave deductions, salary adjustments, advances, and overtime, ensuring timely and accurate submission.
- Address employee relations issues professionally, including grievances, workplace disputes, and disciplinary matters, maintaining proper documentation and escalating serious cases to management.
- Facilitate performance management by coordinating probation assessments, periodic reviews, feedback sessions, and improvement plans with department heads, ensuring clear outcomes and follow-up actions.
- Develop, review, and implement HR policies, procedures, employee handbooks, contracts, offer letters, warning letters, and other HR documentation.
- Ensure compliance with labor laws and statutory requirements, including EOBI, social security, and income tax, in coordination with advisers or payroll personnel.
- Maintain HR administration by managing employee files, staff records, company asset handovers, and other office documentation requiring HR oversight.
- Monitor employee engagement and retention by identifying workplace concerns, gathering feedback, supporting engagement initiatives, and recommending improvements.
- Prepare regular HR reports for management covering recruitment, attendance, leave, headcount, payroll inputs, performance, disciplinary cases, and outstanding HR matters.
- Identify opportunities to improve HR processes by reducing manual work, enhancing record accuracy, and introducing effective systems for tracking HR tasks and deadlines.
- Support management decisions with clear, evidence-based recommendations on recruitment, employee performance, conduct, retention, and workforce planning.

Required Qualifications
- 3 to 5 years of relevant HR experience, preferably as an HR Manager or HR Generalist responsible for day-to-day HR operations.
- Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
- Proven experience managing recruitment across multiple departments.
- Practical knowledge of attendance, leave, payroll inputs, employee documentation, and HR reporting.
- Experience handling employee grievances, disciplinary procedures, and performance-related concerns.
- Ability to work independently, prioritize competing deadlines, and follow issues through to resolution.
- Confidence in collaborating with senior management and department heads while maintaining professional boundaries.
- Strong organizational skills with a structured approach to record-keeping, documentation, policy implementation, and administrative follow-up.
- Excellent communication skills to clearly convey decisions, maintain professional relationships, and manage sensitive matters discreetly.
- Proactive mindset to identify HR challenges before they impact the wider team.

Preferred Qualifications and Benefits
- Experience working in a digital agency, software house, IT company, or other fast-paced professional services environment.
- Experience managing HR operations for teams of 20 or more employees.
- Familiarity with attendance management platforms and payroll reconciliation.
- Ability to prepare HR dashboards, monthly workforce reports, and recruitment trackers.
- Experience improving HR policies, standard operating procedures, and employee documentation.
- Knowledge of salary structures, employee benefits, and statutory contribution processes.
- Experience coordinating employee engagement activities, training programs, and retention initiatives.
- Exposure to organizational growth, workforce planning, and department-level recruitment.

This role offers the opportunity to take responsibility for meaningful HR operations across a multi-department organization, directly contribute to recruitment, employee development, and performance management, and improve existing HR systems and policies. You will collaborate regularly with management and department leads in a professional environment that supports the growth and strengthening of the HR function.

Interested candidates are encouraged to submit their updated CV along with a brief summary of their HR experience, emphasizing expertise in recruitment, employee relations, attendance management, payroll coordination, and HR systems.