Human Resources Manager

Our client is a rapidly expanding e-commerce platform based in Multan, providing account support services to leading entrepreneurs. They are looking for a dynamic and experienced HR & Talent Acquisition Manager to lead recruitment, talent management, and HR operations. This is a hands-on leadership role requiring proactive recruitment strategies, development of HR systems, and active support for organizational growth. The ideal candidate will also represent the company professionally in corporate communications, public relations, and employer branding initiatives.

Key Responsibilities

Talent Acquisition & Strategic Recruitment:
Manage end-to-end recruitment independently, including workforce planning, sourcing, screening, interviewing, selection, and onboarding. Proactively headhunt high-performing professionals rather than relying solely on applications. Build talent pipelines across departments such as Business Development, Sales, E-Commerce, Marketing, Technology, and Administration. Focus on recruiting experienced Business Development Managers, Sales Executives, and Brand Acquisition Specialists. Utilize LinkedIn, recruitment platforms, professional networks, referrals, and direct outreach. Develop job descriptions, recruitment campaigns, structured interviews, and candidate assessments. Maintain recruitment databases and applicant tracking systems. Negotiate offers and coordinate joining formalities. Monitor recruitment KPIs like time-to-hire, candidate quality, offer acceptance, and retention.

Human Resources & People Management:
Develop and implement HR policies, SOPs, employment documentation, and internal procedures. Manage employee onboarding, attendance, leave records, probation reviews, and personnel files. Establish performance evaluation, feedback, and accountability processes. Support employee engagement, retention, professional development, and workplace culture. Handle employee concerns, performance issues, and disciplinary matters professionally. Coordinate HR activities for both on-site and remote staff. Collaborate with leadership on workforce planning, compensation, and organizational development. Ensure confidentiality and compliance with employment laws.

Corporate Communications, Public Relations & Brand Representation:
Act as a confident public-facing representative of the company in corporate videos, recruitment announcements, presentations, and professional discussions. Host employee interviews, workplace features, and business updates. Represent the company at career fairs, networking events, and professional meetings. Build relationships with universities, professional communities, recruitment partners, and relevant organizations. Maintain a credible and professional corporate image through regular on-camera appearances and communication.

Social Media & Employer Branding:
Enhance the company’s presence on LinkedIn, Facebook, Instagram, and other platforms. Develop employer branding initiatives, recruitment campaigns, and corporate content ideas. Participate in creating professional reels, short videos, and company updates. Coordinate captions, announcements, and communications with marketing teams. Support content scheduling, publishing, audience engagement, and brand consistency. Monitor employer branding performance and suggest improvements. Note that advanced graphic design and video production are supported by creative professionals.

Business Coordination & Internal Communication:
Manage professional correspondence and internal communications. Coordinate meetings, interviews, appointments, and networking activities. Communicate effectively with candidates, employees, consultants, and business contacts. Prepare presentations, announcements, and documentation. Support management with corporate coordination and follow-ups. Maintain smooth communication between leadership and employees. Prepare weekly recruitment updates and periodic HR and branding reports.

Required Qualifications

- Bachelor’s degree in Human Resource Management, Business Administration, Management, Psychology, or related field.
- Minimum 5 years of relevant experience in HR, talent acquisition, recruitment, or people management.
- Proven ability to independently manage end-to-end recruitment and proactive headhunting.
- Experience recruiting Sales, Business Development, and specialized professionals.
- Skilled in developing recruitment processes, HR policies, and employee management systems.
- Prior experience in e-commerce, IT, digital agencies, or professional services is highly preferred.
- Strong corporate communication, public speaking, and employer branding skills.
- Relevant HR certifications such as SHRM, CIPD, or equivalents are preferred.
- Excellent spoken and written English (mandatory).
- At least 2 years’ experience in e-commerce operations or support roles.
- Familiarity with online marketplace platforms and seller dashboards.
- Strong professional email writing and communication skills.

Preferred Qualifications and Benefits

Experience with online marketplaces, digital platforms, or international client communication is an advantage. The role offers a Monday to Friday work schedule from 9:00 am to 5:00 pm. Candidates with leadership qualities, organizational skills, and a proactive, results-driven mindset will thrive in this position.

This opportunity is ideal for a confident HR professional ready to take ownership of recruitment and HR functions while representing the company’s brand with professionalism and enthusiasm.