Human Resources Manager

Smart Brains Technologies (Pvt) Ltd.

Rawalpindi , Pakistan

Apply Now

Posted Yesterday 9 views Report Job

Smart Brains BPO is an expanding business process outsourcing company with multiple offices across Rawalpindi and Islamabad. We specialize in sales, customer engagement, and support services for both B2B and B2C campaigns, supported by skilled and performance-driven teams. To support our growth, we are seeking an experienced HR Manager to lead our human resources operations and foster a disciplined, fair, and high-performing workplace culture. This role is based at our main branch (Head Office) and involves managing HR functions during the night shift. After an initial training period, the successful candidate may be assigned to any relevant branch in Rawalpindi or Islamabad based on business requirements.

Key Responsibilities
- Manage the full recruitment lifecycle, including sourcing, screening, interviewing, conducting reference and background checks, and onboarding new employees.
- Oversee attendance, leave management, and shift scheduling in collaboration with team leads and operations.
- Address employee relations, grievances, and disciplinary issues impartially and in accordance with company policies.
- Prepare and issue HR documentation such as appointment letters, warning letters, termination notices, and clearance forms.
- Implement, update, and enforce HR policies and procedures across all branches to ensure consistency.
- Work closely with Quality Assurance and management teams on compliance and misconduct investigations, ensuring fairness and transparency.
- Maintain accurate employee records, payroll inputs, and generate regular HR reports.
- Support training initiatives, monitor performance, and promote employee engagement activities.
- Ensure compliance with relevant labor laws and internal company standards.
- Provide regular updates to senior management regarding HR metrics, attrition rates, and hiring needs.
- Demonstrate a willingness to learn continuously, adapt to evolving business demands, and maintain a positive approach toward organizational growth.

Required Qualifications
- Proven experience in HR management, preferably within a service industry environment.
- Strong interpersonal, communication, and problem-solving abilities.
- A proactive learning mindset with adaptability and a genuine commitment to personal and professional growth.
- Solid knowledge of labor laws, HR best practices, and employee documentation processes.
- Ability to make fair, firm, and timely decisions under pressure.
- Proficiency in MS Office and HR record-keeping systems.
- Willingness to work night shifts (6 pm to 3 am) and relocate or commute reliably to any branch in Rawalpindi or Islamabad after training.
- Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred.

Preferred Qualifications and Benefits
- Opportunity to take full ownership of the HR function with decision-making authority and visible impact.
- Freedom to innovate and implement improved HR systems and practices.
- A dynamic, high-energy work environment designed for motivated individuals eager to grow alongside the company.
- In-house meals provided to employees.
- Free transportation services available for female employees.
- Exposure to training and development opportunities across multiple branches.
- A supportive, growth-oriented workplace culture.

This is a full-time position offering a monthly salary range of Rs120,000 to Rs150,000. Candidates must be able to reliably commute or plan to relocate to Rawalpindi before starting work. The role requires in-person attendance and readiness to work the specified night shift hours.