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Manager Quality Assurance - Call Center

Multinet Pakistan Unverified

Karachi , Pakistan

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Posted Mar 22, 2021

Responsibilities and Duties

  • Driving customer experience improvements by refining internal process
  • Work with a call center manager on any corrective measures that need to be implemented
  • Ensure that call center employees adhere to the rules and scripts developed for them in their interactions with patients and prospective patients
  • Correlating Quality Assurance scores with customer feedback/surveys
  • Establish standards governing, customer interactions and implement developing programs
  • Develop and ensure compliance with established processes and Standard Operating Procedures (SOPs)

Requirements:

  • Bachelors/MBA with 5 to 7 years Quality Assurance experience in the health sector.
  • Relevant certifications in quality management
  • Familiarity with the tools, concepts and methodologies of quality management
  • Excellent communication & presentation skills with analytical abilities
  • Extensive practical experience in customer service settings
  • Knowledge of Quality assurance software

Skills

Client Deailing Team Management Database Management  Analytical Skills Written Oral and Communication

Job Details

Industry:
Health & Fitness
Functional Area:
Quality Assurance (QA)
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Masters
Career Level:
Experienced Professional
Minimum Experience:
5 Years (Quality Assurance experience in health sector)
Apply Before:
Apr 23, 2021
Posting Date:
Mar 22, 2021

Multinet Pakistan

Health & Fitness · 1-10 employees - Karachi
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