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Posted May 09, 2022 54 views
PKR. 30,000 - 35,000/Month
Responsibilities and Duties:
- To Troubleshoot and resolve customer problems on Multinet products and solutions.
- Maintain high customer satisfaction throughout the process from the first call to complete problem resolution and provide ticket numbers for future reference.
- Must be well–organized, able to work with minimum supervision, and able to interact professionally with customers.
- Must have the ability to manage customer expectations, prioritize work while multitasking.
- Provide technical support on phone for Support/Service requests. Provide phone assistance to our customers on the provision of customer services.
- Entertain the customer queries and provide direct technical support to the customer base on the operation, troubleshooting, installation of CPE (customer premises equipment) and other products.
- Respond to customer (internal and external) inquiries concerning customer complaints (Support / Service) request and improves the overall functionality of provided services and related CPE (vendor equipment).
- To document and log all customer contacts/ queries into the support database.
- Prepare and deliver documentation of problem description and findings to the appropriate escalation point. (Example: Log complaints highlight and escalate to concern).
- Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensure customer satisfaction.
- Call handling: log and qualify issues, prioritize severity, identify and communicate action plan.
- Diagnosis: analyze the issue, using sophisticated tools, and own knowledge, and where appropriate liaise with others to identify the cause and solution for the issue
- Solution: communicate the solution to the client and Multinet team and agree on an action plan.
- Complain ticket assigned to different departments.
Requirements:
- Technical Degree B.E/B.S in Telecom/Electronics/Computer Science
- Ability to work under pressure in a fast pace work environment.
- Ability to solve issues and maintain positive relationships with clients and teams.
- Ability to effectively manage time establishes priorities, and handle multiple tasks.
- Ability to get along with others, be punctual, and follow instructions.
- Ability to follow company policies and procedures.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BS/BCS/BE in computer engineering/science or relatable IT graduate
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Jun 10, 2022
Posting Date:
May 09, 2022
Multinet Pakistan
Health & Fitness · 1-10 employees - Karachi
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