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Resident Engineer

Multinet Pakistan Unverified

Karachi , Pakistan

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Posted May 17, 2022 14 views

PKR. 30,000 - 35,000/Month

  • To Troubleshoot and resolve customer problems on Multinet products and solutions.
  • Maintain high customer satisfaction throughout the process from the first call to complete problem resolution and provide ticket numbers for future reference.
  • Must be well–organized, able to work with minimum supervision, and able to interact professionally with customers.
  • Must have the ability to manage customer expectations,  and prioritize work while multitasking.
  • Provide technical support on phone for Support/Service requests. Provide phone assistance to our customers on  the  provision of customer services.
  • Entertain the customer queries and provide direct technical support to the customer base on operation, troubleshooting, and installation of CPE (customer premises equipment) and other products.
  • Respond to customer (internal and external) inquiries concerning customer complaints (Support / Service) request and improves the overall functionality of provided services and related CPE (vendor equipment).
  • To document and log all customer contacts/ queries into   the support database.
  •  Prepare and deliver documentation of problem description   and findings to appropriate escalation points. (Example:   Log complaints highlight and escalate to concern).
  • Take ownership of and solve increasingly complex  customer issues in line with support process and policy  and ensure customer satisfaction.
  • Call handling: log and qualify issues, prioritize severity,   identify and communicate action plan.
  •  Diagnosis: analyze the issue, using sophisticated tools,   and own knowledge, and where appropriate liaise with   others to identify the cause and solution for the issue.
  • Solution: communicate the solution to the client and   Multinet team and agree on an action plan.
  • Complain ticket assigned to different departments

Skills

Technical Skills Written and Verbal Communication Skills Problem Solving Skills Tbricklaying Troubleshooting

Job Details

Industry:
Health & Fitness
Functional Area:
Engineering
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Korangi Industrial Area, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BE/BS in Telecommunication/ Computer science
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Jun 18, 2022
Posting Date:
May 17, 2022

Multinet Pakistan

Health & Fitness · 1-10 employees - Karachi
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