Alibaba Account Holder

In addition to managing and growing the Alibaba presence, the role involves monitoring platform analytics, running promotional campaigns, and supporting online marketing efforts to boost product visibility and conversion rates. Maintaining meticulous records of communication, following up on leads, and preparing sales reports for management are essential parts of the daily responsibilities. The ideal candidate will have at least five years of experience managing B2B marketplace accounts, preferably Alibaba, with expertise in handling product listings, buyer communications, and order negotiations. Proficiency in digital tools and online analytic dashboards, along with solid sales, negotiation, organizational, and communication skills, is critical. Familiarity with export documentation and international trade terms is a significant advantage, while prior experience in sportswear or textile exports is preferred.
Responsibilities

Create, update, and optimize product listings on Alibaba including images, descriptions, pricing, and inventory information.
Respond promptly and professionally to buyer inquiries to build and maintain strong international buyer relationships.
Manage requests for quotations (RFQs) and negotiate order terms to maximize sales and profitability.
Coordinate with internal production and logistics teams to ensure timely and accurate order fulfillment.
Lead a team of 10 people, providing guidance, support, and oversight to ensure team objectives are met.
Monitor Alibaba platform analytics to track performance metrics and identify opportunities for growth.
Plan and execute promotional campaigns and other online marketing activities to increase product visibility and conversion rates on the platform.
Maintain detailed records of all communications and transactions with buyers to support transparency and accurate reporting.
Follow up diligently on sales leads and convert potential inquiries into confirmed orders.
Prepare regular sales and performance reports for management review, highlighting key insights and progress.
Stay updated on marketplace tools, trends, and industry best practices to continuously improve account management strategies.
Understand export processes, documentation requirements, and international trade terms including Incoterms and payment methods to support transactions.
Collaborate closely with sales, marketing, and production teams to align marketplace activities with broader company goals.
Manage multiple inquiries and priorities simultaneously while maintaining a high level of attention to detail and organization.