Technical Support Engineer

Hyper Power New Energy seeks a Technical Support Engineer specializing in Solar and Energy Storage solutions to enhance both pre-sales and post-sales customer experiences. The ideal candidate will have a solid engineering background and a minimum of two years of relevant experience. This role involves directly engaging with customers by analyzing their needs and recommending customized solar and energy storage products. The position requires preparing and delivering technical presentations and training sessions, participating in exhibitions and technical forums, and generating comprehensive technical documentation. The engineer will collaborate extensively with the sales team to provide expert consultation and technical support during customer interactions. Additionally, the individual must stay current with evolving solar, photovoltaic, and energy storage technologies, standards, and policies. This role demands strong communication skills and the flexibility to travel for customer visits and industry events. Team management duties are not included.
Responsibilities
Provide technical assistance for pre-sales and post-sales activities to ensure customers receive optimal solar and energy storage solutions tailored to their requirements. Evaluate and interpret customer needs, presenting product demonstrations and leading technical discussions to facilitate understanding and adoption of complex technologies. Deliver training programs for customers, partners, and internal teams to enhance product knowledge and foster efficient use of the solutions offered. Support marketing events such as exhibitions, roadshows, seminars, and technical forums by representing the company and addressing technical inquiries. Fabricate and maintain detailed technical documentation, including product presentations, sales guides, product selectors, and user training materials to aid sales and customer education. Address and resolve customer technical issues post-sale by diagnosing product-related problems and consulting appropriate engineering resources when required. Work collaboratively with the sales department to integrate technical insights into sales strategies and customer interactions, enhancing overall service delivery. Continuously research and update knowledge of renewable energy technologies, focusing on solar photovoltaic systems and energy storage innovations. Execute additional technical assignments as directed by management to support business objectives and continuous improvement.

Skills

Diagnostic Tools Microsoft Office Troubleshooting Network Configuration Ticketing Systems Hardware Diagnostics Operating system expertise Remote Access Tools Incident Management Technical Documentation Troubleshooting Techniques Customer Support CRM Software knowledge base management Hardware testing methodologies Circuit Analysis Solar Energy Systems Photovoltaic Technology energy storage solutions Technical Presentation Product Demonstration Technical Training

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

Male

Minimum Experience:

2 Years

Apply Before:

Nov 02, 2026

Posting Date:

Oct 01, 2026

Hyper Power New Energy

· 1-10 employees - Lahore

Hyper Power New Energy is a new-energy company specializing in advanced lithium battery systems and power inverter solutions. The company focuses on providing reliable, efficient, and high-performance energy storage and power conversion solutions for residential, commercial, and industrial applications. Our product portfolio includes Lithium Iron Phosphate (LiFePO₄) batteries, energy storage systems, and inverters, designed to support backup power, solar energy systems, and sustainable energy needs. Hyper Power New Energy is committed to delivering innovative energy solutions while maintaining high standards of quality, safety, and customer service. The company combines modern energy-storage technology with practical power solutions to help customers achieve reliable backup power, greater energy efficiency, and improved energy independence.