Staff Management: Supervising and managing the shop's staff, including recruitment, training, scheduling, and performance evaluation. Assigning tasks and responsibilities to team members and ensuring they have the necessary resources to carry out their duties.
Customer Service: Ensuring high-quality customer service by monitoring and maintaining service standards. Resolving customer complaints or issues in a timely and satisfactory manner. Training and guiding staff to provide excellent customer assistance and support.
Sales and Revenue Generation: Setting sales targets and developing strategies to achieve them. Monitoring sales performance and implementing initiatives to maximize revenue. Analyzing sales data and market trends to identify opportunities for growth.
Inventory Management: Monitoring inventory levels, conducting regular stock checks, and ensuring availability of products on the shop floor. Coordinating with suppliers and the warehouse to ensure timely replenishment and efficient stock management.
Visual Merchandising: Overseeing the presentation and layout of products within the shop to attract customers and optimize sales. Implementing visual merchandising guidelines, arranging displays, and creating an appealing shopping environment.
Cash Management: Managing cash registers, handling cash transactions, and ensuring accuracy in cash handling procedures. Conducting cash reconciliations, preparing daily sales reports, and managing petty cash as required.
Store Operations: Overseeing daily operations, including opening and closing procedures, security measures, and compliance with company policies and procedures. Monitoring shop cleanliness, maintenance, and safety standards.
Sales and Promotional Campaigns: Planning and executing sales promotions, discounts, or special offers to boost sales and attract customers. Collaborating with the marketing team to develop marketing initiatives and implement advertising campaigns.
Product Knowledge and Training: Staying informed about product features, specifications, and updates. Providing product training to staff members to enhance their knowledge and sales skills. Keeping up to date with industry trends and competitor activities.
Reporting and Communication: Generating reports on sales, inventory, and other key performance indicators. Communicating with the management team regarding sales targets, achievements, challenges, and opportunities. Providing regular feedback and suggestions for improvement.
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