Posted Jul 12, 2017 5 views
A well-known UK sports brand is looking for a customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction. Job Tasks and Responsibilities
· Deal directly with customers either by telephone, electronically
· respond promptly to customer inquiries
· handle and resolve customer complaints
· obtain and evaluate all relevant information to handle product and service inquiries
· provide pricing and delivery information
· set up new customer accounts
· process orders, forms, applications and requests
· organize workflow to meet customer timeframes
· direct requests and unresolved issues to the designated resource
· record details of inquiries, comments and complaints
· record details of actions taken
· communicate and coordinate with internal departments
· follow up on customer interactions
Key attributes we are looking for:
- Writing Skills:
We require strong written skills(professional communication) as this is the major part of the Job
Ø Strong Communication skills (British or American accent)
Ø High Customer Service Standards
Ø A Drive and Willingness to learn
Ø A Passion for Customer service
Ø Strong writing skills are very important
Our Clients want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling.
We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support one of the world’s leading sports brand.
Skills
Job Details
I Gate Technologies
iGate Technologies (Pvt) Limited, is one of the top most end-to-end E-commerce solution provider. iGate is driven to provide seamless experiences for their clients i.e. RDX Sports Today RDX sports (UK) can be seen as a top ranking brand on Amazon, EBAY, Walmart, Wish.com and various other marketplaces competing with or dominating brands that have been in the market since 1900s
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