Please turn on your javascript Associate Software Engineer Job, Lahore, i2c Pakistan - ROZEE.PK

Apply For This Job

Close
or

Job Description

Associate Software Engineer - Client Support (Level II)

  • Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products
  • Facilitate Client Service Representatives (CSRs) in promptly addressing customer inquiries and problems
  • Communicate with customers to provide desired information and status on customer inquiries
  • Generate and provide application data or reports to customers and other stakeholders
  • Use ticketing system and other software to maintain data related to Level 2 tickets and customer inquiries
  • Log, identify, analyze, and resolve customer issues related to software products
  • Review front end, back end and other application interfaces and logs to troubleshoot and fix problems
  • Coordinate and follow up on customer inquires with relevant stakeholders to timely close open tickets
  • Continuously learn and update product knowledge to provide excellent customer experience
  • Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders
  • Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution in future
  • May be assigned to work on day or night shift to ensure 24/7 operations

Job Details

Functional Area:
Total Positions:
20 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Department:
Client Services
Job Location:
Ferozepur Road, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BS (CS OR IT)or MS degree in Computer Science,
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Jun 17, 2017
Posting Date:
May 17, 2017
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

i2c Pakistan

Information Technology · 601-1000 employees - Lahore

i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plas ...Read More

Similar Job Titles

CPLUSPLUS Software Engineer

InfoTech Pvt Ltd, Lahore, Pakistan
Posted Aug 22, 2017

Senior Software Engineer - Dot Net

Creative Chaos, Karachi, Pakistan
Posted Sep 18, 2017

Software Engineer (Ruby On Rails)

Creative Chaos, Lahore, Pakistan
Posted Sep 06, 2017

Associate / Software Engineer SDIM

i2c Pakistan, Lahore, Pakistan
Posted Sep 05, 2017
View All
I found a job on Rozee!
Rozee Career Talks