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Job Description

  1. Own and manage central documentation library for Global Client Success department.

  2. Writes and edits product manuals, user guides, software help, FAQs, brochures, presentations etc.

  3. Create documents in Microsoft and Open office and PowerPoint presentations and provide assistance with document creation for technical staff.

  4. Assist with vendor communication and visit coordination and RFP collection.

  5. Working to put a Infrastructure Bible together, functional organizations, key systems supported, staff roles & responsibilities.

  6. The role involves coordination and interaction with various stakeholders including Project Managers, Business Analysts and other technical resources

  7. Writes text and documents that effectively meet the communication purpose and are aligned with the business and technical context

  8. Develops or facilitates to develop web site content

  9. Works closely with the training group to develop quality training material

  10. May be required to develop technical specifications and other technical and process documents in coordination with relevant stakeholders

  11. Maintains and helps to maintain a Knowledgebase of technical documents for Customer Support function that can help Support staff handling similar types of problems.


  1. Excellent MS Office Skills

  2. Excellent communication and presentation skills

  3. Excellent English language skills

  4. Good analytical skills

  5. Good creative writing skills

  6. Web page authoring skills would be preferable

  7. Skills in graphic design tools such as CorelDraw or Adobe Photoshop would be a plus

  8. A good team player

  9. Motivation and ambition to excel and grow

  10. Ability to deliver in a fast pace environment

Job Details

Total Positions:
1 Post
Job Shift:
Job Type:
Full Time/Permanent
Job Location:
Ferozepur Road, Lahore, Pakistan
No Preference
Minimum Education:
Degree Title:
A degree in IT, software engineering or A degree in English Literature with good IT skills
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 19, 2016
Posting Date:
Sep 19, 2016
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i2c Pakistan

Information Technology · 601-1000 employees - Lahore

i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plas ...Read More

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