Email / Chat Support Executive

ibex Verified

Multiple Cities, Pakistan

Posted Apr 30, 2021 925 views

PKR. 20,000 - 25,000/Month

Apply For This Job


Job Description

Job Overview:

  • Responsible for acting as a liaison between our customer and the respective client.
  • Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
  • Escalate to relevant team internally and/or externally.

Key Responsibilities:

  • Prompt chat & email response to customers
  • Provide real-time support
  • Document each customer’s question or problem as well as the resulting answer or solution
  • Email coordination with customers
  • Escalating to relevant team(s) internally and/or externally

Job Specification:

  • Intermediate or above
  • Age limit: 18-30
  • Good communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude
  • Adaptability

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus

Job Details

Total Positions:
35+ Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
18 - 40 Years
Minimum Education:
Career Level:
Entry Level
Fresh - Less than 1 Year
Apply Before:
Jun 01, 2021
Posting Date:
Apr 30, 2021
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium


BPO · More than 5000 employees - Islamabad, Rawalpindi

ppDelivering innovation for over 14 years, ibex. offers an integrated suite of services in a wide range of industrial sectors including but not limited to financial, telecommunications, marketing, human resources, retail, energy, travel, automobile, technology, healthcare and insurance industries to ...Read More

Similar Job Titles

International Chat Support Executive

AppedologyPK Recruitment, Karachi, Pakistan
Posted May 27, 2021

Chat Support Representative

I Planet BPO, Karachi, Pakistan
Posted Jun 04, 2021

Chat Support Representative

US Packaging Solution, Lahore, Pakistan
Posted Jun 08, 2021

Chat Support Representative

I Planet BPO, Karachi, Pakistan
Posted Jun 02, 2021
View All