Required Skills:
· Strong analysis, excellent troubleshooting and problem-solving skills
· Excellent verbal, writing and presentation skills
· Attention to detail, ability to multi-task and team player
· Interpersonal and communication skills when dealing with clients
· Time management to meet deadlines
Key Responsibilities:
· Support all server and desktop based operating systems and applications, Microsoft Server Windows 2003, 2008/R2 and 2012/R2 - Active Directory, Group Policy deployment/management, Windows Desktops XP, 7 and 8
· Perform remote diagnostics using enterprise remote control utilities
· Provide support to customers/teams remotely and over the phone
· Ensure that the Service Level Agreements (SLA) are adhered to at all times
· Provide coordination and be an escalation point for the local technical and project teams
· Participate in Change review meetings to ensure smooth management of changes and releases
· Manage issues escalated from service desk, ensuring all activities do not cause Service Level Agreements (SLA) violation
· Support all parts of the infrastructure with a focus on Problem Management of Applications including Core Platforms (Server 2003/2008/2012), Exchange, SQL, Backup solutions, DNS/DHCP/Group Policy
· Diagnose the cause of problems of incidents escalated from other teams and investigate where possible provide suitable solutions
· Monitor and make recommendations regarding the performance of servers within the environment
· Analyze, detect, identify and correct technical problems and deficiencies
· Provide an active role in maintaining and improving the security of the system
· Perform detailed analysis on server/system failures or review analysis performed by other teams
· Determine requirements, design, build, test, implement, maintain and enhance business systems
· Deliver high quality IT infrastructure solutions, leveraging technologies such as Microsoft Active Directory, Exchange, Lync and virtualization
Required Experience:
· Microsoft Exchange Server administration including mail-flow troubleshooting, PowerShell
· Virtualization - VMware ESX and Hyper V
· Familiarization with Layer 2/3 switching & VLAN configuration
· Knowledge of Antivirus Software (i.e. Kaspersky)
· Backup software (Backup Exec)
Job Details
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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