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PKR. 35,000 - 40,000/Month
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Job Overview:
Responsible for acting as a liaison between our customers and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
- Handling chats/emails/calls /queries/requests
- Complaint Management & Solving Customer grievances
- Applying process/product knowledge
Key Responsibilities:
- Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Job Specification:
- Doctor of Veterinary Medicines
- Age limit: max 30
- Excellent communication
- Proficiency with MS Office particularly MS Excel
- Flexibility to work in shifts
- Customer-centric attitude
Perks & Benefits:
- Medical Insurance
- Permanent Employment Status
- Provident Fund & Overtime provided
- Annual Leaves
- Leaves Encashment
- Referral Bonus
Job Details
Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Age:
18 - 30 Years
Minimum Education:
Bachelors
Degree Title:
Doctor of Veterinary Medicine
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Apr 24, 2021
Posting Date:
Feb 22, 2021
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