Visa Processing / Documentation Officer

Iconic Education Services Pvt. Ltd is a B2B2C SaaS-based marketplace supporting institutions, recruiters and students   within the international student placement sector. Our innovative platform allows  institutions, recruiters and students to directly connect  with one another, resulting in matching the right international study experience with  students across the world.

Founded in 2018, we’re on a mission to change the way the world accesses international education. Behind the technology, we have over 500 amazingly talented humans making it all happen. We’re looking for ambitious self-starters who want to be part of our vision and create a positive legacy.

Key Purpose 

The Visa officer is responsible for overseeing the assessment and submission of acceptance and visa applications for the Australian destination on the Iconic Education Services Pvt. Ltd and visa portals. Responsible for overseeing, identifying, recommending and contributing to the development and improvements of the regional Australian visa process by monitoring and analyzing the visa patterns in the region and providing training to the regional admissions team members.

Key Responsibilities:

• Responsible for providing end to end guidance to recruiters on visa applications via email, phone, virtual or personal meetings.
• Conduct checks on the filling of the visa application and supporting forms prior to submission.
• Apply a good understanding of relevant GTE and compliance criterias, policies and guidelines to assess and make fair, and reasonable decisions when processing and lodging a visa application of various levels of complexity using sound judgment and reasoning.
• Detect, Prevent, and Respond to fraud detection by undertaking thorough investigations and integrity checks on documents submitted along with the acceptance and visa files (academic, work, finance, immigration,etc) as necessary.
• Interview students and make recommendations to the recruiter; request for more information where required, share newly discovered (misleading) data with the provider via the lodgement officer. 
• Respond to inquiries of greater complexity from recruiters and share findings with the provider via the lodgement officer where required.
• Liaise effectively with partners and stakeholders to achieve departmental business objectives (KPIs, visa success benchmark along with a good compliance track, etc)
• Ability to manage competing priorities on a day to day basis while maintaining a strong attention to details on GTE and related complex regional operational and administrative matters.
• May be required to train new and old staff to enhance their understanding of regional visa/ compliance processes to help them to fulfill their roles to a high level.
• Contribute to continuous improvement and the implementation of change in the workplace.
• May undertake limited supervision (with support from the Manager) of a small number of staff, if required.
• Take responsibility for ongoing personal and professional development and seek opportunities to extend skills and knowledge.
• Work in collaboration with the regional admissions teams to ensure customer service consistency and excellence across admissions.  
• Accountable for the completion and updates of regional compliance/visa processes, reviews and controls.
• Maintain a deep working knowledge of Iconic Education Services Pvt. Ltd portfolio and possess the relevant industry knowledge.
• The post holder must maintain the confidentiality of information and meet the requirements of the organization’s Data Protection and privacy policies at all times.
• Accurately maintain databases; organize and maintain files and records, electronic and physical. Produce  and develop reports (weekly/monthly/quarterly/yearly reports and statistics for submission) as required to produce data-driven actions with regards to particular universities, recruiters or geographic regions. Supporting the senior management teams with management reports and special projects.

Experience Required:

Essential 

• 3-5 years of work experience within the education industry as an Australian visa lodgement officer or compliance officer. 
• Experience of using computerized systems/databases to achieve work goals and tasks.  
• Proven experience within an international education related role, preferably within an International Admissions environment focused on the Australian destination

Personal Attributes

• Highly organized; able to prioritize and work to tight deadlines.   
• Resilient, self-motivated and able to work independently on a day-to-day basis.  
• Flexible and adaptable to change.  
• Excellent attention to detail and able to interpret and follow prescribed processes, recognizing when to seek additional guidance from more experienced team members.    
• A strong collaborator who works well with other teams in Admissions and the wider business.  Openly shares information with others on a regular basis. 
• Excellent communication skills, both written and oral.  
• Demonstrates a growth and continuous improvement-mindset – open to feedback and acquiring knowledge.