Posted Jun 01, 2023 256 views
The ideal candidate enjoys interacting with others and proactively resolving problems. You will be in charge of providing customer service and assisting customers with their concerns.
Job Responsibilities:
- Communicate with customers via Chats
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicating and coordinating with the Team Lead and colleagues as necessary.
- Timely completion of assignments given by the Team Lead.
- Follow standard processes and procedures when it comes to providing the solution.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Identify customers’ needs to achieve satisfaction.
- Ensure customer satisfaction and provide professional customer support.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Must be disciplined and aware of work ethics.
Requirements:
- At least 6 months - 1 year of chat support experience.
- Excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Customer orientation and ability to adapt/respond to different types of characters
- Must be a team player
Job Details
Diversity Inclusion:
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
iCrowdNewswire
iCrowdNewswire has one clear goal in life – to leverage new business models, new joint ventures, and new technologies to deploy the next generation marketing technology press release distribution services. Though a deal with Google we are leveraging the world’s leading advertising technology to provide unmatched pinpoint targeting that drives views and clicks. We provide geographic targeting down to a zip or postal code worldwide. We combine geographic targeting with demographic targeting that allows users to choose age groups, interests, and industries – no other press release distribution service at any price offers this ROI. We added artificial intelligence-driven translations, every release is distributed in English, Spanish, Portuguese, French, German, Russian, Chinese, Korean and Japanese. To further increase SEO value, we added Google’s long-tail keyword API to facilitate the user’s ability to choose the optimum keywords for their message. According to Amazon “listening is the new reading” and iCrowdNewswire is deploying audio channels on Amazon Alexa, Google Assistant, Microsoft Cortana, and Apple Siri, as well as on its main website. It is estimated that virtual digital assistant (VDA) enterprise use will reach 1 billion by 2020 and iCrowdNewswire sees this as one billion terminals. The newly combined news distribution capabilities of Amazon, Google, Microsoft, and Apple stand to change the way news is distributed and consumed, and iCrowdNewswire is the first corporate press release newswire to launch channels in audio. Since inception iCrowdNewswire and our brands have implemented more technology innovations than anyone in the industry and in addition to the technology we have implemented new business models designed for the future. We have partnered with leading media organizations such as Law.com and ALM company and SC Magazine a Haymarket company to create co-branded newswires uniquely able to reach key audi
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