ICT Assistant

UNMOGIP - United Nations Observer Group in India and Pakistan

Islamabad , Pakistan

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The United Nations Observer Group in India and Pakistan (UNMOGIP) is seeking an ICT Assistant to join its team in Islamabad on a six-month contract basis. The ICT Assistant will provide critical technical support to client agencies by troubleshooting and maintaining ICT equipment and services. This role involves managing incidents, maintaining asset records, ensuring compliance with information security protocols, and preparing service documentation and monthly reports to monitor service delivery. The position requires a proactive individual with strong technical skills and the ability to work effectively within a UN environment.

Key Responsibilities
- Provide first-line technical support to client agencies, including troubleshooting computers, peripherals, approved software, and connectivity issues.
- Assist with installation, configuration, maintenance, and basic troubleshooting of ICT equipment and network-connected devices.
- Record, monitor, and resolve ICT incidents and service requests, escalating complex issues to appropriate technical personnel.
- Maintain accurate inventories and records of ICT equipment allocation, installation, relocation, repair, and handover.
- Support authorized user-account and software activities while adhering to UN information security and confidentiality standards.
- Maintain agency-specific records of services delivered, activities performed, and resource utilization to support service monitoring and cost-recovery reporting.
- Prepare monthly ICT service-delivery reports highlighting completed activities, outstanding requests, service performance, and issues requiring management attention.

Required Qualifications
- Secondary education is mandatory.
- At least three years of relevant ICT technical-support experience, including end-user support, hardware and software troubleshooting, ICT asset management, and service documentation.
- Familiarity with Microsoft Windows, Microsoft 365, computer hardware, printers, basic networking, Wi-Fi connectivity, endpoint security, and service-request tracking systems.
- Working knowledge of written and spoken English.

Preferred Qualifications and Benefits
- A diploma or certificate in ICT, Computer Science, or a related discipline is desirable.
- Experience providing technical support within the United Nations or other international organizations is an advantage.
- A technical certificate in IT Infrastructure Library (ITIL) Foundation is preferred.

This position is based in Islamabad and offers a six-month contract under the CON grade. The contractor is expected to deliver timely and documented ICT support, maintain accurate asset and service records, and submit monthly service reports to support client UN agencies. The United Nations strictly prohibits any fees related to the recruitment process. Applicants are advised to carefully review the qualifications before applying, as incomplete or non-qualifying applications may not be considered.

Applications must be submitted through the official recruitment platform before the deadline of November 9, 2026.